Marketing Science Operations, Associate Director

Amgen•Thousand Oaks, CA

9d•$176,985 - $239,451•Hybrid

About The Position

Amgen is seeking a US-based Marketing Science Operations Associate Director to serve as the US business-facing lead for Business Intelligence (BI) and Data Engineering delivery within Marketing Science. The role leads a distributed global team spanning analytics, business intelligence, marketing, and data functions, driving alignment, prioritization, and high-quality delivery across cross-functional teams and external partners. The Associate Director advances the analytics and BI landscape through innovation, scalability, and capability expansion. This includes integrating AI/ML-enabled analytics, automation, and next-generation data capabilities into core workflows; shaping the platform roadmap; enabling predictive, data-driven decision-making; and establishing governance and standards for sustainable growth. The role is a primary escalation point before Director involvement and requires business acumen, operational rigor, and cross-functional leadership. This is a Flexible Commuter role based at Amgen’s Thousand Oaks, California, or Deerfield, Illinois, site, requiring on-site presence 1–2 days per week.

Requirements

Doctorate degree and 3 years of data science, analytics, marketing operations, or related experience; or master’s degree and 5 years; or bachelor’s degree and 7 years; or associate’s degree and 12 years; or high school diploma/GED and 14 years.
Strategic, business-facing analytics leadership capabilities.
8+ years of experience in business intelligence, marketing science, marketing analytics, or analytics program leadership.
Experience managing portfolio governance and capacity planning.
Proven ability to lead cross-vendor and globally distributed delivery models.
Strong executive communication and stakeholder management skills.
Experience driving automation, standardization, and operational improvement initiatives.

Nice To Haves

Experience in biotechnology, pharmaceutical, or regulated industries.

Responsibilities

Frame KPIs and align metrics across Investment Analytics and Media Analytics initiatives.
Translate business priorities into structured analytical roadmaps.
Lead insight synthesis and ensure executive-ready delivery.
Serve as the primary US stakeholder interface for the BI workstream under the MSO workstream.
Own portfolio prioritization and demand intake across Business Intelligence and Data Engineering workstreams.
Drive quarterly capacity planning and resource forecasting.
Ensure alignment between business priorities and delivery roadmaps.
Serve as the first escalation layer before Director involvement.
Provide functional leadership for the Tableau team, including managers and analysts.
Define and own the Tableau roadmap aligned to business and enterprise strategy.
Establish governance standards for dashboard lifecycle, quality, and change management.
Promote scalable design, self-service enablement, and performance optimization.
Coordinate delivery across ACCP, AIN, and offshore teams.
Ensure clarity in roles, accountability, and execution standards.
Drive transparency on delivery status, risks, and mitigation plans.
Standardize KPI definitions, reporting frameworks, and documentation practices.
Own the MSO automation and innovation roadmap with defined milestones.
Drive process improvements to enhance efficiency, scalability, and speed-to-insight.

Benefits

Health and welfare plans for staff and eligible dependents.
Financial plans with opportunities to save for retirement or other goals.
Career development opportunities.
Retirement and Savings Plan with generous company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives.
Stock-based long-term incentives.
Award-winning time-off plans.
Flexible work models where possible.