MARKETING REPRESENTATIVE - PROMOTIONS

Hollywood Casino at Charles Town Races • Charles Town, WV

3d

About The Position

The Marketing Representative supports the Marketing Department with the setup, execution, and follow-up of casino promotions and events on select shifts. The role helps support customers’ visits and events, staffs the Marketing Center, Box Office, and Event Center counters as needed, and may handle cash and guest comps.

The representative assists customers with concerns, welcomes bus patrons, and confirms, counts, balances, and distributes coupons. The position also involves completing promotional and bus paperwork; performing light clerical work; directing guests to appropriate areas and departments; explaining promotions and providing current information about the casino, hotel, and food and beverage outlets; and educating patrons about the loyalty program.

The role works with other departments as needed and requires enthusiastic, customer-focused service in accordance with department and company standards. The employee must follow company, state, and regulatory policies, help ensure regulatory compliance, and report potential issues to management. Evening, weekend, and holiday availability is required.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required.
• One year of customer service experience, or an equivalent combination of education and experience.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Working knowledge of Microsoft Access, Excel, Word, and Outlook.
• Outgoing, energetic, and enthusiastic attitude.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
• Comfort initiating conversations and creating a fun environment with guests.
• Ability to read and interpret English documents, including safety rules, operating and maintenance instructions, and procedure manuals; ability to read and communicate verbally in English. Written English communication skills may also be required.
• Ability to apply commonsense understanding to carry out written, oral, or diagrammed instructions and deal with problems involving several concrete variables in standardized situations.
• Obtain and maintain a license from the WV Racing Commission and WV Lottery.
• Successfully complete and maintain Beverage Service Program (TIPS) certification if required for the position.
• Ability to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• Required vision includes close, color, and peripheral vision.
• Ability to regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while performing duties in varying work areas, including confined spaces.
• Ability to work evenings, weekends, and holidays.

Nice To Haves

• Marketing experience preferred.

Responsibilities

• Assist and support the Marketing Department with setup, execution, and follow-up of casino promotions and events on select shifts.
• Attend the Marketing Center, Box Office, and Event Center counters as needed, including handling cash and guest comps.
• Assist internal and external customers with their concerns.
• Welcome bus patrons and confirm, count, balance, and distribute coupons.
• Accurately complete paperwork supporting promotions and bus operations.
• Perform light clerical work, including using promotional software, stuffing envelopes, filing, faxing, and copying.
• Direct guests to appropriate areas and contact departments to address guest needs.
• Explain promotions and provide accurate, up-to-date information about the casino, hotel, and food and beverage outlets.
• Educate patrons about the value of the loyalty program and answer questions about the property and loyalty program.
• Work with other departments as needed.
• Provide and promote superior customer service in accordance with department and company standards and programs.
• Follow company, state, and regulatory policies and procedures.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage, which may vary by position.
• 401(k) matching, which may vary by position.
• Annual performance bonus, which may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED