Marketing Representative - Promotions

PENN Entertainment • Charles Town, WV

2d

About The Position

The Marketing Representative assists and supports the Marketing Department with the setup, execution, and follow-up of casino promotions and events on select shifts. The role supports customers’ visits and events and may work at the Marketing Center, Box Office, and Event Center counters, including handling cash and Guest Comps. It involves assisting customers, welcoming bus patrons, confirming and distributing coupons, balancing and completing related paperwork, and performing light clerical tasks using promotional software and office equipment. The representative directs guests to appropriate areas, explains promotions, shares current information about the casino, hotel, and food and beverage outlets, and helps patrons understand the loyalty program. The role works with other departments as needed, promotes excellent customer service, and follows company, state, and regulatory policies and procedures. The employee must be able to work evenings, weekends, and holidays.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required.
• One year of customer service experience, or an equivalent combination of education and experience.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Working knowledge of Microsoft Access, Excel, Word, and Outlook.
• Outgoing, energetic, and enthusiastic attitude.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
• Comfortable initiating conversations and creating a fun environment with guests.
• Ability to read and interpret English documents, including safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English; written English communication may also be required.
• Ability to apply commonsense understanding to carry out written, oral, or diagrammatic instructions and deal with problems involving several concrete variables in standardized situations.
• Ability to obtain and maintain a license from the WV Racing Commission and WV Lottery.
• Successfully complete and maintain Beverage Service Program (TIPS) certification if required for the position.
• Ability to meet the physical demands of the role, including standing; using hands; reaching; talking and hearing; lifting and moving up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally; and pushing, pulling, bending, twisting, stooping, stacking, crouching, kneeling, and balancing.

Nice To Haves

• Marketing experience preferred.

Responsibilities

• Assist with the setup, execution, and follow-up of casino promotions and events on select shifts.
• Attend the Marketing Center, Box Office, and Event Center counters as needed, including handling cash and Guest Comps.
• Assist internal and external customers with concerns and direct guests to appropriate areas or departments.
• Welcome bus patrons; confirm, count, balance, and distribute coupons.
• Accurately complete paperwork related to promotions and bus patrons.
• Perform light clerical work, including using promotional software, stuffing envelopes, filing, faxing, and copying.
• Explain promotions and provide accurate, up-to-date information about the casino, hotel, and food and beverage outlets.
• Educate patrons about the loyalty program and answer questions about the property and program.
• Work with other departments as needed.
• Enthusiastically support and demonstrate superior customer service in accordance with department and company standards.
• Follow company, state, and regulatory policies and procedures, and report potential compliance issues to management.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED