Promotions Representative

JACK Entertainment•Warrensville Heights, OH

5d•Onsite

About The Position

The Events & Promotions Representative reports directly to the Marketing Manager and is responsible for executing events and promotions held at JACK Thistledown Racino. The role supports patrons, manages promotion and event spaces, verifies eligibility and promotional transactions, maintains promotional funds and inventory, and records event results and expenses. The representative also promotes ClubJACK programs and membership, maintains a professional appearance, and follows attendance, regulatory, departmental, and company policies.

Requirements

High School Diploma or GED equivalent.
Previous experience in the hospitality, retail, or casino industry.
Ability to deal with guests in a casino environment.
Above-proficient knowledge of Excel and Microsoft Office.
Ability to work independently and as part of a team.
Ability to sit, stand, or walk for extended periods of time, up to four hours.
Ability to maneuver throughout the property and between floors by stairways (a minimum of 20 steps) or escalator.
Ability to lift and carry up to 50 pounds and to push, pull, reach, bend, twist, stoop, and kneel.
Ability to respond to visual and aural cues and operate a computer and other necessary office equipment with manual dexterity.
Ability to tolerate areas with dust, loud noises, and bright lights.
Ability to work varied shifts, weekends, and holidays as needed.
Ability to manage multiple projects simultaneously and adapt to changing priorities and unforeseen obstacles.
Ability to speak distinctly and persuasively.
Ability to read, write, speak, and understand English.
Well-groomed appearance.
Must be at least 21 years of age.
Must be able to obtain an Ohio Lottery Commission license.
Ability to respond calmly and make rational decisions when handling employee conflicts.

Responsibilities

Prepare promotion and event areas, including supplies and decorations, and secure items at the conclusion of each event.
Execute promotions and assist patrons with invitation-program swipes, gift distribution, and other promotion-related tasks.
Staff special event registration areas.
Display promotional collateral before each project and recover it at the conclusion.
Ensure guests qualify for entry by swiping their card in CMP; use Atrient and Power Kiosk to track players and verify qualifications when applicable.
Ensure data accuracy and maintain data integrity.
Promote ClubJACK programs and card membership.
Verify funds or gift card values at the beginning and end of each shift.
Verify and document exchanges to ensure accountability for transactions.
Balance and maintain the promotions bank, including gift cards and cash.
Ensure prize-winner forms are completed properly and submitted for processing.
Track inventories and expenses for assigned projects.
Inventory promotional merchandise on a daily, weekly, bi-weekly, or monthly basis as required, and update the Marketing Manager.
Maintain monthly records, charts, and graphs of promotions.
Serve as a role model and represent JACK Thistledown and JACK Entertainment positively, encouraging others to do the same.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Perform other duties as assigned by the department.