Leasing Consultant - Aventine Asheville

Gallery Residential•Asheville, NC

11d•$20 - $22•Onsite

About The Position

The Marketing Representative coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role handles leasing activities for prospective residents, supports resident satisfaction throughout the lease term, and secures lease renewals. The position is based at the designated worksite and requires reliable, punctual attendance and the ability to perform essential duties independently. The Marketing Representative works with on-site team members and engages residents, prospects, associates, and stakeholders. The role develops and carries out marketing plans, supports projects and change initiatives, participates in community and industry activities, and helps address community needs through innovative solutions. This position is scheduled for 40 hours in a regular work week. Site hours vary; typical operating hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 10:00 a.m. to 5:00 p.m. Weekend availability is required when scheduled. The role includes routine local travel for training, market research, or other work-related needs. High school diploma or GED is required, and a current valid driver’s license is required. The position has no supervisory responsibilities.

Requirements

High school diploma or GED equivalent.
Employment history demonstrating sales, marketing, internet, and customer service experience sufficient to resolve customer complaints and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively, including understanding and completing legal documents, explaining apartment features, answering questions, and writing routine reports and correspondence.
Mathematical ability to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
Ability to generate sales leads, conduct sales presentations, qualify prospects, and close sales; apply common-sense reasoning and address problems involving several concrete variables in standardized situations.
Proficiency in word processing, property management applications, and spreadsheet programs; proficiency using the internet, search engines, and websites for marketing, advertising, and sales.
Current valid driver’s license.
Ability to work weekends when scheduled and perform essential job functions unaccompanied.
Ability to meet the physical demands of the role, including accessing all areas and amenities of the property, walking extended distances, navigating stairs, and operating golf carts at properties where they are used.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Ability to work in a stressful environment and interact peacefully with coworkers and residents.
Reliable and punctual physical attendance at the designated worksite.

Nice To Haves

Industry certifications are appreciated.
Experience with Yardi property management software is preferred.

Responsibilities

Perform in-person sales and leasing activities, including greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing lease and move-in documents, and supporting move-ins and lease signings.
Inspect apartments before move-in, confirm they are ready, and schedule outstanding work with the maintenance team.
Monitor market and competitor conditions and develop and implement marketing plans to support occupancy and sales goals while following policies on concessions, specials, and other programs.
Plan and conduct offsite marketing, resident referral and employer outreach, and online marketing through social media, email, websites, and other channels.
Use property management software to track availability and leasing activity, manage resident and prospect information, and record demographic and other relevant data.
Inspect marketing areas and tour routes, communicate maintenance needs, maintain appealing model units and amenities, and prepare the leasing office for daily activity.
Follow up with prospects and new residents by email, notes, cards, phone, or other contact to support leasing and renewal decisions and satisfaction.
Support the lease renewal program by preparing and delivering renewal materials, contacting residents in advance of move-out dates, and ensuring documents are signed and implemented on time.
Respond courteously and promptly to resident and client/owner concerns, resolve issues when possible, and document or forward requests to appropriate individuals.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
Maintain predictable, punctual attendance and meet the physical demands and performance expectations of the position.
Participate in community activities and industry associations or groups that support professional development and company business goals.
Create and maintain sequenced project plans and help cross-functional teams navigate change initiatives.