Leasing Consultant (Lease-Up) - Chorus Asheville

Greystar Management Services•Asheville, NC

1d•Onsite

About The Position

The Leasing Consultant is responsible for executing the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role is a key point of contact for prospective residents, guiding them through the leasing process and explaining the community’s lifestyle offering. The consultant also supports resident satisfaction throughout the lease term and proactively manages lease renewals in alignment with Active Adult best practices. The position involves managing leads, using CRM and property-management tools, analyzing data, supporting events, and collaborating with the Lifestyle Coordinator to enhance resident engagement. The Leasing Consultant is expected to uphold Greystar’s professional standards and ethical expectations while providing service to residents, prospects, and guests. Work takes place in an office and throughout the property, with possible exposure to outdoor conditions. A flexible schedule may include evenings, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least 1–3 years of relevant experience involving sales, marketing, internet use, and customer service, including resolving customer issues and completing financial records, documents, and reports.
Ability to read, write, and communicate effectively to complete legal documents, explain apartment features, make sales, and answer questions.
Mathematical skills needed to process sales conversions.
Sales skills, including generating leads, delivering presentations, qualifying prospects, and closing.
Any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with word processing, spreadsheets, property-management applications, and database-management programs.
Proficiency using the internet for marketing, advertising, and sales.
Ability to adapt sales messaging to specific markets and professionals.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver weights of up to 25 pounds independently and 50 pounds with assistance, and to stand for extended periods.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Perform sales and leasing activities to meet revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing leases and move-in packages, and supporting move-in and lease signing.
Collect and appropriately record pertinent information from prospective residents at move-in.
Monitor market and competitor conditions with teams and leadership; develop and implement marketing plans and follow property policies for concessions, specials, and other occupancy programs.
Design and execute marketing activities and events to generate property traffic, including resident referral and employer outreach programs and internet marketing.
Use property-management software to track apartment availability and leasing activity, manage prospect and resident data, and review and analyze relevant information.
Inspect tour paths and show-ready units, communicate maintenance needs, maintain appealing models and amenities, and prepare the leasing office for daily leasing activities.
Follow up with prospects and new residents within 24 hours, document follow-up, and classify leads throughout the sales process.
Support the lease-renewal program by preparing renewal packages, contacting residents in advance of move-out dates, and ensuring documents are signed and implemented on time in accordance with the AA renewal playbook.
Respond courteously and promptly to resident and client or owner concerns, resolve problems where possible, and relay or document requests for the appropriate individuals.
Provide respectful, customer-focused service, answer questions, respond sensitively to maintenance complaints, and acknowledge residents by name.
Attend community and networking events, engage with local associations and organizations, and participate in outreach marketing to generate traffic, referrals, and leads.
Complete financial, administrative, and other reports and analyses, and perform other duties as assigned or necessary.
Assist the Lifestyle Coordinator with event setup and attendance as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for onsite-position bonus programs.