Leasing Consultant - Chorus Asheville

Greystar•Asheville, NC

8d•Onsite

About The Position

The Leasing / Sales Consultant executes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. Serving as a key contact for prospective residents, the consultant guides them through the leasing process and explains the community’s lifestyle offering. The role also supports resident satisfaction throughout the lease term and proactively manages lease renewals in accordance with Active Adult best practices. It involves lead management, CRM use, data analysis, event support, and collaboration with the Lifestyle Coordinator to enhance resident engagement. The consultant is expected to uphold Greystar’s professional standards and ethical expectations while providing exceptional service to residents, prospects, and guests. The position is based in an office environment, with possible frequent exposure to outdoor conditions and the ability to access all interior and exterior parts of the property and its amenities. Routine local travel may be required. The work schedule is flexible and may include evenings, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least 1–3 years of relevant experience involving sales, marketing, internet use, and customer service, sufficient to resolve customer issues and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively to complete legal documents, explain apartment features, and answer questions.
Mathematical skills necessary to process sales conversions.
Ability to generate sales leads, conduct sales presentations, qualify prospects, and close sales.
Any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with word processing, spreadsheets, property management applications, and database management programs.
Fluency in using the internet for marketing, advertising, and sales.
Ability to adapt sales messaging to different markets and professionals.
Ability to physically access all exterior and interior property areas and amenities.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance, and to stand for extended periods.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Perform sales and leasing activities to achieve revenue and occupancy goals, including qualifying prospects, conducting tours, processing applications and screening, preparing lease and move-in documents, and supporting move-in and lease signing.
Collect and appropriately record information from prospective residents at move-in.
Monitor market and competitor conditions, collaborate with teams and leadership, develop marketing plans and goals, and follow established policies regarding concessions and other occupancy programs.
Design and carry out marketing activities and events, including resident referral and employer outreach programs and internet marketing.
Use on-site property management software to track availability, record leasing activity, manage resident and prospect data, and review and analyze information.
Inspect tour paths and show-ready units, communicate maintenance needs, maintain attractive models and amenities, and prepare the leasing office for daily activities.
Follow up with prospects and new residents within 24 hours, document follow-up, and track leads throughout the sales process.
Support the lease renewal program by preparing renewal packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time according to the AA renewal playbook.
Respond promptly and courteously to resident and client or owner concerns, resolve issues when possible, and document or direct requests to the appropriate people.
Provide respectful, customer-focused service, answer questions, respond sensitively to complaints, and acknowledge residents by name.
Attend community and networking events, build connections with local associations and community organizations, and participate in outreach marketing to generate traffic, referrals, and business leads.
Complete financial, administrative, reporting, and analysis duties as assigned or necessary.
Assist the Lifestyle Coordinator with event setup and attendance as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and employees receive their birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.