Leasing Consultant - Chorus Asheville

Greystar Management Services•Asheville, NC

7d•Onsite

About The Position

The Leasing / Sales Consultant executes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. As a key point of contact for prospective residents, the consultant guides them through the leasing process and explains the community’s lifestyle offering. The role also supports resident satisfaction throughout the lease term and proactively manages renewals in accordance with Active Adult best practices. Work includes managing leads, using CRM and property-management tools, reviewing data, supporting events, and collaborating with the Lifestyle Coordinator to foster resident engagement. The consultant is expected to meet Greystar’s professional and ethical standards and provide exceptional service to residents, prospects, and guests. The position is based in an office environment, with frequent possible exposure to outdoor conditions. It requires access to all parts of the property and amenities, periods of standing, and the ability to maneuver specified weights. Routine local travel may be required. A flexible schedule may include evenings, weekends, and holidays.

Requirements

High school diploma or equivalent required.
At least 1–3 years of relevant experience involving sales, marketing, internet use, and customer service, including resolving customer complaints and issues and completing financial records, documents, and reports.
Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features, and answer questions.
Mathematical skills necessary to process sales conversions.
Ability to generate sales leads, conduct sales presentations, qualify prospects, and close sales.
Required licenses or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with word processing, spreadsheets, property-management applications, and database-management programs.
Proficiency using the internet for marketing, advertising, and sales-related activities.
Ability to adapt sales communication to specific markets and professionals.
Ability to physically access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance, and to stand for extended periods.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Routine local travel may be required for business meetings, market research, or other job duties.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Conduct sales and leasing activities to meet revenue and occupancy goals, including qualifying prospects, touring the property and apartments, processing applications and screening, preparing leases and move-in materials, and supporting move-ins and lease signings.
Collect and appropriately record pertinent information from prospective residents at move-in.
Monitor market and competitor conditions with property teams and leadership; develop and implement marketing plans and goals; and follow policies for concessions, specials, and occupancy programs.
Design and carry out marketing activities and events to generate property traffic, including referral and employer outreach programs, internet marketing, and property-specific campaigns.
Use on-site property-management software to track availability, record traffic and leasing activity, manage resident and prospect data, and review and analyze relevant information.
Inspect tour routes and show-ready units daily, communicate maintenance needs, maintain appealing models and amenities, and prepare the leasing office for daily leasing activity.
Follow up with prospects and new residents within 24 hours to support leasing or renewal decisions and satisfaction; document follow-up and classify leads throughout the sales process.
Support the lease-renewal program by preparing renewal materials, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time in accordance with the AA renewal playbook.
Respond promptly and courteously to resident and client or owner questions and concerns, resolve problems where possible, and document or route requests appropriately.
Provide respectful, customer-focused service to residents, prospects, guests, and others; answer questions, respond sensitively to maintenance complaints, and acknowledge residents by name.
Attend community and networking events, connect with local associations and organizations, and participate in outreach marketing to generate traffic, referrals, and business leads while meeting Greystar AA outreach expectations.
Complete financial, administrative, and other reports and analyses, and perform other duties as assigned or needed.
Assist the Lifestyle Coordinator with event setup and activities as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.