Leasing Consultant (Lease-Up) - Chorus Asheville

Greystar•Asheville, NC

2d•Onsite

About The Position

The Leasing Consultant is responsible for carrying out the property’s marketing, leasing, and renewal strategies to meet occupancy, revenue, and resident retention goals. The role is a key contact for prospective residents, guiding them through the leasing process and supporting resident satisfaction throughout the lease term. The consultant manages leads, uses CRM and property management systems, reviews data, supports marketing events, and collaborates with the Lifestyle Coordinator to encourage resident engagement. The position requires adherence to Greystar’s professional standards and ethical expectations while providing exceptional service to residents, prospects, and guests. The role is based in an office environment with frequent potential exposure to outdoor conditions. It requires access to all parts of the property and amenities, standing for extended periods, and handling or moving weights as described in the posting. Routine local travel may be required. The work schedule is flexible and may include evenings, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least 1 year of relevant experience in sales, marketing, internet use, and customer service, including resolving customer complaints and issues and completing financial records, documents, and reports; the posting states a minimum range of 1–3 years.
Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features, and answer questions.
Mathematical skills needed to process sales conversions.
Ability to generate sales leads, conduct sales presentations, qualify prospects, and close sales.
Any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with word processing, spreadsheets, property management applications, and database management programs.
Proficiency and fluency using the internet for marketing, advertising, and sales-related activities.
Ability to adapt sales messaging to specific markets and professionals.
Ability to physically access all exterior and interior property areas and amenities.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance, and to stand for extended periods.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Carry out sales and leasing activities to achieve revenue and occupancy goals, including qualifying prospects, conducting tours, processing applications and screenings, preparing leases and move-in packages, and supporting move-ins and lease signings.
Collect and appropriately record pertinent information from prospective residents at move-in.
Monitor market and competitor conditions; develop and implement marketing plans and occupancy goals; and follow policies for concessions, specials, and other programs.
Design and execute marketing activities and events to generate property traffic, including resident referral and employer outreach programs and internet marketing.
Use on-site property management software to track availability, traffic, leasing activity, resident and prospect information, and relevant demographic data; review and analyze the data.
Inspect tour paths and show-ready units daily, communicate maintenance needs, maintain appealing show units and amenities, and prepare the leasing office for daily leasing activities.
Follow up with prospects and new residents within 24 hours, document follow-up, and classify leads throughout the sales process.
Support the lease renewal program by preparing renewal materials, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time in accordance with the AA renewal playbook.
Respond courteously and promptly to resident and client or owner concerns, take action to resolve problems, and document or route requests appropriately.
Provide respectful, customer-focused service to residents, prospects, and guests; answer questions, respond sensitively to maintenance complaints, and acknowledge residents by name.
Attend community and networking events, participate in outreach marketing, and build relationships with local associations and community organizations to generate traffic and referral sources.
Complete financial, administrative, and other reports and analyses, and perform other assigned or necessary duties.
Assist the Lifestyle Coordinator with event setup and attendance as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid sabbatical of 6 weeks after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.