Lease-up Leasing Consultant

Gallery Residential•The Woodlands, TX

8d•Onsite

About The Position

The Lease-up Leasing Consultant coordinates the community’s marketing, leasing, and renewal strategies to help achieve occupancy, revenue, and resident-retention goals. The role handles leasing activities for prospective residents, supports resident satisfaction during the lease term, and secures lease renewals. It works with on-site team members to prioritize solutions and improve journey metrics, understand and address issues through innovative solutions, engage residents and stakeholders, manage project plans, and support cross-functional change initiatives. The role also participates in community and industry activities that support professional development and the company’s business goals. The consultant performs sales and leasing activities in person, including prospect qualification, property tours, application processing, screening, lease preparation, and move-in coordination. The role supports marketing and occupancy plans, maintains accurate leasing and resident information in property-management software, ensures the property and show units meet presentation standards, follows up with prospects and residents, administers lease renewals, addresses concerns, and completes required reports. Reliable, punctual attendance at the designated worksite is essential. The position is scheduled for 40 hours per regular work week; schedules vary by site, and weekend work is required when scheduled.

Requirements

High school diploma or GED equivalent.
Employment history demonstrating use of sales, marketing, internet, and customer-service skills sufficient to resolve customer complaints and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively, including understanding legal documents, explaining apartment features, answering questions, and writing routine reports and correspondence.
Mathematical ability to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
Ability to generate sales leads, conduct presentations, qualify prospects, and close sales; apply common-sense understanding to instructions and solve problems in standardized situations involving concrete variables.
Proficiency in word processing, property-management applications, and spreadsheet programs; proficiency using the internet and search engines for marketing, advertising, and sales.
Current valid driver’s license.
Ability to work weekends when scheduled and perform essential job functions unaccompanied.
Ability to meet the role’s physical demands, including accessing property areas and amenities, walking extended distances, navigating stairs, and handling weights up to 20 pounds independently and 50 pounds with assistance.
Ability to work in a stressful environment and work peacefully with co-workers and residents.
Ability to maintain reliable, punctual physical attendance at the designated worksite.

Nice To Haves

Industry certifications are appreciated.
Experience with Yardi property-management software is preferred.

Responsibilities

Perform in-person sales and leasing activities, including greeting and qualifying prospects, conducting tours, processing applications, completing credit and criminal background screening, preparing lease and move-in documents, and supporting move-in and lease signing.
Inspect apartments before move-in, confirm they are ready, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans to support occupancy and sales goals.
Follow property policies for concessions, specials, and other occupancy programs.
Plan and execute offsite and digital marketing activities, including resident referral and employer outreach programs and use of social media, email, and other websites.
Use property-management software to track availability, record leasing activity, manage prospect and resident data, and capture demographic information.
Inspect the marketing corridor and leasing tour, communicate maintenance needs, prepare show units and amenities, and ready the leasing office for daily leasing activities.
Follow up with prospects and new residents by email, notes, cards, telephone, or other contact to support leasing decisions and satisfaction.
Support the lease-renewal program by preparing and delivering renewal packages, contacting residents in advance of move-out dates, and ensuring renewal documents are completed on time.
Respond promptly and courteously to resident and client or owner concerns, resolve problems, and document or route requests appropriately.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
Maintain predictable attendance and punctuality and meet the position’s physical demands and performance expectations.
Participate in community and industry activities that support the company, professional development, and business goals.
Work with on-site team members to prioritize solutions and improve journey metrics; engage residents, prospects, associates, and stakeholders; manage project plans; and help lead cross-functional change efforts.