Marketing Representative OPC - Retail

Hilton Grand Vacations • Waikoloa, HI

3d • Onsite

About The Position

The Marketing Representative - Retail is a guest-facing role based at high-traffic visitor locations at Kings’ Shops and Queens’ Marketplace in Waikoloa. The representative welcomes travelers, shares local recommendations and approved information about Hawai‘i Island, and invites eligible guests to learn more about vacation ownership. The role focuses on creating a positive first impression and scheduling quality appointments, rather than closing a sale on the spot. Team members receive structured onboarding, coaching, and clear daily expectations. Compensation is $17.00 per hour plus commissions and bonuses under a compensation plan. Targeted annual earnings are $90,000, with top performers earning more based on individual results. Shifts are scheduled between 11:00 a.m. and 7:30 p.m. based on visitor patterns and business needs, including weekends and holidays.

Requirements

• Ability to work a flexible schedule, including weekends and holidays.
• Proficiency in spoken and written English, including reading and writing.
• High school diploma or equivalent.
• Basic computer skills and confidence learning new systems.

Nice To Haves

• Experience in retail, kiosks or booths, promotions, customer service, hospitality, food and beverage, call centers, or business development.
• Experience with metrics, goals, and incentive-based pay.
• Strong knowledge of Hawai‘i Island.
• Previous timeshare or vacation ownership experience.

Responsibilities

• Greet visitors respectfully and start brief conversations.
• Ask guests about their trip and share recommendations for dining, shopping, and local highlights around Waikoloa.
• Provide useful Hawai‘i Island information, including beaches, scenic drives, cultural sites, family-friendly activities, and planning tips, using approved resources.
• Share eligible offers, promotions, or discounts when available, using approved materials and following accuracy and compliance requirements.
• Invite eligible guests to learn more about vacation ownership.
• Schedule appointments for presentations and previews, and mini-vacation packages when applicable; explain where guests should go, when to arrive, and what to expect.
• Enter accurate guest and appointment information into basic systems such as a tablet, iPad, or PC.
• Keep the work area organized and work toward daily and weekly goals with coaching.

Benefits

• Medical, dental, and vision coverage from Day One for full-time team members.
• Paid time off, vacation, sick time, and paid parental leave.
• 401(k) with company match.
• Life insurance.
• Company stock purchase program.
• Tuition reimbursement for job-related degrees and certifications.
• Team Member travel discounts and resort benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED