Marketing Representative OPC - Retail

Hilton Grand Vacations•Waikoloa, HI

19h•Onsite

About The Position

The Marketing Representative works at high-traffic visitor locations at Kings’ Shops and Queens’ Marketplace in Waikoloa. The role focuses on welcoming travelers, sharing helpful local information, and inviting eligible guests to schedule an appointment to learn more about vacation ownership. Representatives create a positive first impression and set quality appointments rather than closing sales on the spot. The position includes structured onboarding, coaching, and clear daily expectations. Compensation is $17.00 per hour, plus commission and bonuses under a compensation plan. Targeted annual earnings are $90,000, with higher earnings possible based on individual results. New hires may be eligible for up to $11,500 in incentives during their first six months, subject to program terms and eligibility requirements. Experienced timeshare marketers may also qualify for a separate experienced-hire incentive. The schedule follows visitor patterns and business needs, with shifts between 11:00 a.m. and 7:30 p.m. and work on weekends and holidays. The position is based at Kings’ Shops and Queens’ Marketplace in Waikoloa.

Requirements

Ability to work a flexible schedule, including weekends and holidays.
Proficiency in spoken and written English, including reading and writing.
High school diploma or equivalent.
Basic computer skills and confidence learning new systems.

Nice To Haves

Experience in retail, kiosks or booths, promotions, customer service, hospitality, food and beverage, call centers, or business development.
Experience working with metrics, goals, and incentive-based pay.
Strong knowledge of Hawai‘i Island.
Previous timeshare or vacation ownership experience.

Responsibilities

Greet visitors in a friendly, respectful manner and start brief conversations.
Ask guests what they enjoy about their trip and share recommendations for dining, shopping, and local highlights around Waikoloa.
Provide useful information about Hawai‘i Island, including beaches, scenic drives, cultural sites, family-friendly activities, and planning tips, using approved resources.
Share eligible offers, promotions, or discounts using approved materials when available, ensuring accuracy and compliance.
Invite eligible guests to learn more about vacation ownership.
Schedule guest appointments for presentations and previews, and mini-vacation packages when applicable; explain where to go, when to arrive, and what to expect.
Enter accurate guest and appointment information into basic systems such as a tablet, iPad, or PC.
Keep the work area organized and work toward daily and weekly goals with coaching.

Benefits

Medical, dental, and vision coverage from Day One.
Paid time off, vacation, and sick time.
Paid parental leave.
401(k) with company match.
Life insurance.
Company stock purchase program.
Tuition reimbursement for job-related degrees and certifications.
Team Member travel discounts and resort benefits.
New-hire incentives of up to $11,500 during the first six months, subject to eligibility requirements and program terms.
Potential experienced-hire incentive for eligible candidates with timeshare marketing experience.