Marketing Representative OPC - Retail
About The Position
The Marketing Representative is a guest-facing role based at high-traffic visitor locations at Kings’ Shops and Queens’ Marketplace in Waikoloa. The representative greets travelers, shares local recommendations and approved information about Hawai‘i Island, and invites eligible guests to schedule an appointment to learn more about vacation ownership. The role focuses on creating a positive first impression and setting quality appointments; it does not involve closing a sale on the spot. The position pays $17.00 per hour plus commission and bonuses under a compensation plan. Targeted annual earnings are $90,000, with top performers potentially earning more based on individual results. New hires may qualify for up to $11,500 in incentives during their first six months, subject to eligibility requirements and program terms. Employees with timeshare marketing experience may also be eligible for an additional experienced-hire incentive. The schedule follows visitor patterns and business needs, with shifts between 11:00 a.m. and 7:30 p.m., including weekends and holidays. The employer provides structured onboarding, coaching, and clear daily expectations. Full-time team members are offered benefits including medical, dental, and vision coverage from Day One; paid time off, vacation, sick time, and paid parental leave; a 401(k) with company match; life insurance; a company stock purchase program; tuition reimbursement for job-related degrees and certifications; and team-member travel discounts and resort benefits.
Requirements
- Ability to work a flexible schedule that includes weekends and holidays.
- Proficiency in spoken, written, and read English.
- High school diploma or equivalent.
- Basic computer skills and confidence learning new systems.
Nice To Haves
- Experience in retail, kiosks or booths, promotions, customer service, hospitality, food and beverage, call centers, or business development.
- Experience with metrics, goals, and incentive-based pay.
- Strong knowledge of Hawai‘i Island.
- Previous timeshare or vacation ownership experience.
Responsibilities
- Greet visitors in a friendly, respectful manner and start short conversations.
- Ask guests what they enjoy about their trip and share recommendations for dining, shopping, and local highlights around Waikoloa.
- Provide useful information about Hawai‘i Island, including beaches, scenic drives, cultural sites, family-friendly activities, and planning tips, using approved resources.
- Share eligible offers, promotions, or discounts when available, using approved materials and ensuring accuracy and compliance.
- Invite eligible guests to learn more about vacation ownership.
- Schedule guest appointments for presentations and previews, and mini-vacation packages when applicable; explain where to go, when to arrive, and what to expect.
- Enter accurate guest and appointment information into basic systems such as a tablet, iPad, or PC.
- Keep the work area organized and work toward daily and weekly goals with coaching.
Benefits
- Medical, dental, and vision coverage from Day One for full-time team members.
- Paid time off, vacation, and sick time.
- Paid parental leave.
- 401(k) with company match.
- Life insurance.
- Company stock purchase program.
- Tuition reimbursement for job-related degrees and certifications.
- Team Member travel discounts and resort benefits.
- New-hire incentives of up to $11,500 during the first six months, subject to eligibility requirements and program terms.
- Potential experienced-hire incentive for eligible candidates with timeshare marketing experience.
- Commission and bonuses governed by a compensation plan.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
