Leasing Consultant

Gallery Residential • Augusta, GA

7d • Onsite

About The Position

The Marketing Representative coordinates a community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role handles leasing activities for prospective residents, supports resident satisfaction throughout the lease term, and secures lease renewals. It requires reliable, punctual, in-person attendance at the designated worksite and the ability to perform essential functions independently.

The position works with on-site team members and residents, prospective residents, associates, and stakeholders; contributes to projects and change initiatives; and participates in community and industry activities. It has no supervisory responsibilities and is scheduled for 40 hours in a regular work week. Site hours vary, and the role must be available to work weekends when scheduled.

Requirements

• Employment history demonstrating sales, marketing, internet, and customer-service experience sufficient to resolve customer issues and complete financial records, documents, and reports.
• Ability to read, write, and communicate effectively to complete legal documents, explain apartment features, answer questions, and prepare routine reports and correspondence.
• Math skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
• Ability to generate leads, present sales information, qualify prospects, and close sales; apply instructions and solve problems involving several variables in standardized situations.
• Proficiency with word processing, property management applications, and spreadsheet programs.
• Proficiency using the internet, search engines, websites, and online tools for marketing, advertising, and sales.
• Current valid driver's license.
• Ability to meet predictable attendance and punctuality expectations and perform the position’s physical demands.
• Ability to work weekends when scheduled and perform essential job functions unaccompanied.
• Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
• Ability to access all interior and exterior areas of the property and amenities, walk extended distances, and navigate stairs to multiple levels daily.

Nice To Haves

• Proficiency with Yardi property management applications.
• Industry certifications.

Responsibilities

• Perform in-person sales and leasing activities, including greeting and qualifying prospects, conducting property tours, processing applications and screenings, preparing lease and move-in documents, and supporting move-ins and lease signings.
• Inspect apartments before move-in, confirm they are ready, and coordinate outstanding items with the maintenance team.
• Monitor market and competitor conditions, develop and implement marketing plans, and follow established policies for concessions, specials, and occupancy programs.
• Plan and carry out offsite marketing activities, resident referral and employer outreach programs, and internet marketing through social media, email, and other websites.
• Use property management software to track availability and leasing activity, manage resident and prospect data, and record relevant demographic information.
• Inspect the marketing corridor and leasing tour, communicate maintenance needs, maintain show units and amenities, and prepare the leasing office for daily leasing activities.
• Follow up with prospects and new residents by email, notes, calls, or other contacts to support leasing and renewal decisions and satisfaction.
• Prepare and deliver renewal letters and packages, contact residents in advance of move-out dates, and ensure renewal documents are signed and implemented on time.
• Respond courteously and promptly to resident and client or owner concerns, resolve problems where possible, and document or forward requests to the appropriate people.
• Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
• Work with on-site colleagues to prioritize solutions and improve journey metrics; understand issues and opportunities and pursue innovative solutions.
• Create and maintain sequenced project plans and help lead cross-functional teams through change programs and projects.
• Participate in community and industry activities that support the company, local communities, professional development, and business goals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed