Marketing Representative In House

Hilton Grand Vacations•Kihei, HI

About The Position

Hilton Grand Vacations is hiring an In-House Marketing Representative for a guest-facing, performance-based role in a fast-paced hospitality setting. The representative engages with owners and resort guests to learn about their vacation interests, invite qualified guests to vacation ownership presentations and resort previews, and schedule appointments while providing exceptional customer service. Compensation is $17.00 per hour, plus commission and bonuses governed by a compensation plan. Marketing Concierge team members have targeted annual earnings of $90,000 or more, with actual earnings dependent on individual results. The role also offers up to $11,500 in new-hire incentives during the first six months, subject to eligibility requirements and program terms. Experienced hires with timeshare marketing or sales experience may be eligible for an additional incentive. The company describes this as a full-time role and offers benefits including medical, dental, and vision coverage from the first day; vacation and sick time; paid parental leave; a 401(k) with company match; life insurance; an employee stock purchase program; tuition reimbursement for job-related degrees and certifications; and team-member travel, resort, and discount programs. The schedule is flexible and includes weekends and holidays based on guest travel patterns and business needs.

Requirements

At least one year of experience in sales, hospitality, concierge services, retail, tourism, or another customer-facing environment.
Two years of customer service experience.
Strong communication, interpersonal, and relationship-building skills.
Professional verbal and written communication abilities.
Intermediate computer skills and the ability to learn new systems.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
High school diploma or equivalent.
Proficiency in English.

Nice To Haves

Previous vacation ownership or timeshare experience.
Experience in a commission-based or achievement-based role.
Luxury hospitality or premium customer service experience.
Knowledge of local attractions, dining, activities, and tourism offerings.
Proven ability to build rapport and influence purchasing decisions through consultative conversations.

Responsibilities

Engage owners, guests, and visitors in a professional, friendly, and welcoming manner.
Initiate conversations to understand guests’ travel interests and vacation preferences.
Promote and schedule vacation ownership presentations, previews, and promotional vacation packages for qualified guests.
Provide concierge-style recommendations for local attractions, dining, entertainment, and destination experiences.
Represent Hilton Grand Vacations with professionalism, enthusiasm, and integrity.
Accurately maintain guest and appointment information using company systems.
Meet and exceed performance goals through quality guest interactions and appointment generation.

Benefits

Medical, dental, and vision insurance starting on the first day.
Vacation and sick time.
Paid parental leave.
401(k) with company match.
Life insurance.
Employee stock purchase program.
Tuition reimbursement for job-related degrees and certifications.
Team-member discounts, travel programs, and resort benefits.
Commission and bonuses governed by a compensation plan.
New-hire incentives of up to $11,500 during the first six months, subject to eligibility requirements and program terms.
Potential additional experienced-hire incentive for eligible candidates with timeshare marketing or sales experience.