Marketing Representative In House
About The Position
The In-House Marketing Representative engages with Hilton Grand Vacations owners, resort guests, and visitors to learn about their vacation interests and invite qualified guests to attend vacation ownership presentations, resort previews, and promotional vacation packages. The role focuses on creating genuine connections, understanding guest needs, confidently scheduling appointments, and providing exceptional customer service in a fast-paced hospitality setting. Representatives also offer concierge-style recommendations for local attractions, dining, entertainment, and destination experiences. The position is performance-based, with compensation of $17.00 per hour plus commission and bonuses under a compensation plan. Marketing Concierge targeted annual earnings are $90,000 or more, with top performers earning more based on individual results. New hires may be eligible for incentives of up to $11,500 during their first six months, subject to eligibility requirements and program terms. An additional experienced-hire incentive may be available to candidates with timeshare marketing or sales experience. The role follows a flexible schedule that includes weekends and holidays based on guest travel patterns and business needs. Hilton Grand Vacations describes the position as full-time and offers eligible full-time Team Members a benefits package.
Requirements
- At least one year of experience in sales, hospitality, concierge services, retail, tourism, or another customer-facing environment.
- Two years of customer service experience.
- Strong communication, interpersonal, and relationship-building skills.
- Professional verbal and written communication abilities.
- Intermediate computer skills and the ability to learn new systems.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- High school diploma or equivalent.
- Proficiency in English.
Nice To Haves
- Previous vacation ownership or timeshare experience.
- Experience in a commission-based or achievement-based role.
- Luxury hospitality or premium customer service experience.
- Knowledge of local attractions, dining, activities, and tourism offerings.
- Proven ability to build rapport and influence purchasing decisions through consultative conversations.
Responsibilities
- Engage owners, guests, and visitors in a professional, friendly, and welcoming manner.
- Initiate conversations to understand travel interests and vacation preferences.
- Promote and schedule vacation ownership presentations, previews, and promotional vacation packages for qualified guests.
- Provide concierge-style recommendations for local attractions, dining, entertainment, and destination experiences.
- Represent Hilton Grand Vacations with professionalism, enthusiasm, and integrity.
- Accurately maintain guest and appointment information using company systems.
- Meet and exceed performance goals through quality guest interactions and appointment generation.
Benefits
- Medical, dental, and vision insurance starting on the first day.
- Vacation time, sick time, and paid parental leave.
- 401(k) with company match.
- Life insurance.
- Employee stock purchase program.
- Tuition reimbursement for job-related degrees and certifications.
- Team Member discounts, travel programs, and resort benefits.
- Commission and bonuses governed by a compensation plan.
- New-hire incentives of up to $11,500 during the first six months, subject to eligibility and program terms.
- Potential special experienced-hire incentive for eligible candidates with timeshare marketing or sales experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
