In House Marketing Representative

Hilton Grand Vacations•Orlando, FL

10d•Onsite

About The Position

The In House Marketing Representative promotes eligible onsite guests to attend an HGV presentation or sells vacation packages to an HGV resort. The representative responds to guests promptly and demonstrates customer service consistent with HGV’s Cultural Values. Team members are also encouraged to carry out reasonable management requests they are capable of performing. This role provides location-related service to resort guests and visitors and supports marketing, tour, and vacation-package sales processes. The representative distributes approved promotional materials and incentives, records customer contacts and tour details in company CRM systems, contacts guests through onsite campaigns, and supports the Fulfillment Department with pre-gifting information. The position requires maintaining monthly performance standards and advising the Manager on Duty in writing of challenges related to tours or packages sold. Hilton Grand Vacations describes itself as an authority in the vacation ownership industry, focused on innovation, quality, and continued growth. The company states that it values diversity and is an equal opportunity employer. It provides reasonable accommodations for individuals with disabilities during the application and interview process and in performing essential job functions.

Requirements

High school diploma or equivalent.
Ability to work varying hours and shifts, including weekends and public holidays.
At least 1 year of face-to-face consumer sales or marketing experience.
Excellent interpersonal and guest relations skills.
Must be highly driven and a self-starter.
Detailed understanding of the local area.

Nice To Haves

BA, BS, or bachelor’s degree.

Responsibilities

Promote eligible onsite guests to attend an HGV presentation or sell guests a vacation package at an HGV resort.
Respond to guests in a timely manner and provide customer service aligned with HGV’s Cultural Values.
Distribute approved promotional information and incentives to guests who meet tour-site qualifications established by marketing managers.
Complete required paperwork accurately and enter the disposition for each customer contact and tour in the CRM tool.
Provide location-related guest service to resort guests and visitors, including directing them to the appropriate resort services for assistance or information.
Maintain the established Minimum Performance Standard on a monthly basis.
Review production reports and advise the Manager on Duty in writing of challenges within the month in which a tour shows or package is sold.
Contact guests through onsite call campaigns using company CRM systems.
Provide information to the Fulfillment Department to help it offer guests the option of being pre-gifted before a tour.
Carry out reasonable management requests that the team member is capable of performing.