In House Marketing Representative

Hilton Grand Vacations • Celebration, FL

2d • Onsite

About The Position

The In House Marketing Representative promotes eligible onsite guests to attend an HGV presentation or to purchase a vacation package at an HGV resort. The role responds to guests in a timely manner and represents HGV’s Cultural Values while providing customer service based on those values. Team members are also encouraged to carry out reasonable management requests they are capable of performing.

Requirements

• High school diploma or equivalent.
• Able to work varying hours and shifts, including weekends and public holidays.
• At least 1 year of face-to-face consumer sales or marketing experience.
• Excellent interpersonal and guest relations skills.
• Highly driven and self-starting.
• Detailed understanding of the local area.

Nice To Haves

• BA/BS/Bachelor's Degree.

Responsibilities

• Distribute approved promotional information and incentives to guests who meet tour-site qualifications established by marketing managers.
• Complete required paperwork accurately and enter the disposition for each customer contact and tour in the CRM tool.
• Provide location-related guest service to resort guests and visitors, including directing them to appropriate resort services for assistance or information.
• Maintain the established Minimum Performance Standard on a monthly basis.
• Review production reports and advise the MOD in writing of challenges within the month in which a tour is shown or a package is sold.
• Contact guests through onsite call campaigns using company CRM systems.
• Provide information to the Fulfillment Department to help offer guests the option of being pre-gifted as a service before a tour.

Benefits

• Day 1 eligibility for health benefits, including medical, dental, and vision options.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED