Marketing Representative In House

Hilton Grand Vacations • Waikoloa, HI

20h

About The Position

As an In-House Marketing Representative at Hilton Grand Vacations, you will engage with owners, resort guests, and visitors to learn about their vacation interests and invite qualified guests to attend vacation ownership presentations, resort previews, and promotional vacation packages. You will create genuine connections, understand guest needs, schedule appointments, and provide exceptional customer service in a fast-paced hospitality setting. The role offers comprehensive training, a supportive environment, commission and bonus opportunities, and potential for career growth. Compensation is $17.00 per hour plus commission and bonuses under a compensation plan. Targeted annual earnings are $90,000 or more, with top performers potentially earning more. Eligible new hires may earn up to $11,500 in incentives during their first six months, subject to program terms. Full-time team members receive benefits including medical, dental, and vision coverage from the first day, paid time off, paid parental leave, a 401(k) with company match, life insurance, an employee stock purchase program, tuition reimbursement, team member discounts, travel programs, and resort benefits. The schedule is flexible and includes weekends and holidays based on guest travel patterns and business needs.

Requirements

• At least one year of experience in sales, hospitality, concierge services, retail, tourism, or another customer-facing environment.
• Two years of customer service experience.
• Strong communication, interpersonal, and relationship-building skills.
• Professional verbal and written communication abilities.
• Intermediate computer skills and the ability to learn new systems.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• High school diploma or equivalent.
• Proficiency in English.

Nice To Haves

• Previous vacation ownership or timeshare experience.
• Experience in a commission-based or performance-driven role.
• Luxury hospitality or premium customer service experience.
• Knowledge of local attractions, dining, activities, and tourism offerings.
• Proven ability to build rapport and influence purchasing decisions through consultative conversations.

Responsibilities

• Engage owners, guests, and visitors in a professional, friendly, and welcoming manner.
• Initiate conversations to understand travel interests and vacation preferences.
• Promote and schedule vacation ownership presentations, previews, and promotional vacation packages for qualified guests.
• Provide concierge-style recommendations for local attractions, dining, entertainment, and destination experiences.
• Represent Hilton Grand Vacations with professionalism, enthusiasm, and integrity.
• Accurately maintain guest and appointment information using company systems.
• Meet and exceed performance goals through quality guest interactions and appointment generation.

Benefits

• Medical, dental, and vision insurance starting the first day.
• Vacation time, sick time, and paid parental leave.
• 401(k) with company match.
• Life insurance.
• Employee stock purchase program.
• Tuition reimbursement for job-related degrees and certifications.
• Team member discounts, travel programs, and resort benefits.
• Commission and bonuses under a compensation plan.
• New-hire incentives of up to $11,500 during the first six months, subject to eligibility and program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED