In House Marketing Representative

Hilton Grand Vacations • Panama City Beach, FL

2d • Onsite

About The Position

As an In-House Marketing Representative, you will engage eligible onsite guests and encourage them to attend a Hilton Grand Vacations (HGV) presentation or purchase a vacation package at an HGV resort. You will represent HGV’s cultural values through exceptional guest service, timely communication, and a positive, professional resort presence.

Hilton Grand Vacations describes itself as a leader in the vacation ownership industry, driven by innovation, quality, and growth. Team Members contribute to delivering outstanding guest experiences. The role also involves providing location-based guest services, conducting onsite call campaigns, and accurately recording guest interactions in company CRM systems.

Full-time Team Members are eligible for a comprehensive benefits package. The company is an Equal Opportunity Employer and offers reasonable accommodations throughout the application and employment process.

Requirements

• High school diploma or equivalent.
• At least 1 year of face-to-face consumer sales or marketing experience.
• Strong interpersonal and guest relations skills.
• Highly motivated and self-driven.
• Ability to work a flexible schedule, including weekends and holidays.
• Knowledge of the local area.

Nice To Haves

• Bachelor’s degree (BA/BS).

Responsibilities

• Distribute approved promotional materials and incentives to guests who meet tour qualifications as determined by Marketing Management.
• Complete required documentation accurately and enter guest dispositions into CRM systems, including VOICE, CHORUS, Eclipse, and Salesforce.
• Provide location-based guest services and direct guests to appropriate resort resources.
• Maintain monthly Minimum Performance Standards.
• Review production reports and communicate challenges to management in a timely manner.
• Contact guests through onsite call campaigns using company CRM systems.
• Provide accurate information to the Fulfillment Department to support pre-gifting services.
• Deliver exceptional guest service while maintaining a professional and positive presence onsite.
• Perform other reasonable duties as assigned by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Travel benefits

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED