Marketing Representative In House

Hilton Grand Vacations•Waikoloa, HI

12h

About The Position

As an In-House Marketing Representative at Hilton Grand Vacations, you will engage with owners and resort guests, learn about their vacation interests, and invite qualified guests to attend vacation ownership presentations and resort previews. The role focuses on building genuine connections, understanding guest needs, scheduling appointments, and delivering exceptional customer service in a fast-paced hospitality setting. The position offers $17.00 per hour plus commission and bonuses under a compensation plan. Targeted annual earnings are $90,000+, with top performers earning more based on individual results. Eligible new hires may earn up to $11,500 in incentives during their first six months. Team members with timeshare marketing experience may also be eligible for a special experienced-hire incentive. The company provides training and opportunities for career growth.

Requirements

At least one year of experience in sales, hospitality, concierge services, retail, tourism, or another customer-facing environment.
Two years of customer service experience.
Strong communication, interpersonal, and relationship-building skills.
Professional verbal and written communication abilities.
Intermediate computer skills and the ability to learn new systems.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
High school diploma or equivalent.
Proficiency in English.

Nice To Haves

Previous vacation ownership or timeshare experience.
Experience in a commission-based or performance-driven role.
Luxury hospitality or premium customer service experience.
Knowledge of local attractions, dining, activities, and tourism offerings.
Proven ability to build rapport and influence purchasing decisions through consultative conversations.

Responsibilities

Engage owners, guests, and visitors in a professional, friendly, and welcoming manner.
Initiate conversations to understand travel interests and vacation preferences.
Promote and schedule vacation ownership presentations, previews, and promotional vacation packages for qualified guests.
Provide concierge-style recommendations for local attractions, dining, entertainment, and destination experiences.
Represent Hilton Grand Vacations with professionalism, enthusiasm, and integrity.
Accurately maintain guest and appointment information using company systems.
Meet and exceed performance goals through quality guest interactions and appointment generation.

Benefits

Medical, dental, and vision insurance starting on the first day.
Vacation and sick time, and paid parental leave.
401(k) with company match.
Life insurance.
Employee stock purchase program.
Tuition reimbursement for job-related degrees and certifications.
Team Member discounts, travel programs, and resort benefits.
New hire incentives of up to $11,500 during the first six months, subject to eligibility requirements and program terms.
Potential special experienced-hire incentive for eligible candidates with timeshare marketing experience.
Commission and bonuses governed by a compensation plan.