In House Marketing Representative

Hilton Grand Vacations•Four Corners, FL

2d•Onsite

About The Position

The In House Marketing Representative promotes eligible onsite guests to attend an HGV presentation or sells vacation packages at an HGV resort. The role responds to guests promptly and represents Hilton Grand Vacations’ cultural values while providing customer service based on HGV values. Team members are also expected to carry out reasonable management requests they are capable of performing.

Requirements

High school diploma or equivalent.
Able to work varying hours and shifts, including weekends and public holidays.
At least 1 year of face-to-face consumer sales or marketing experience.
Excellent interpersonal and guest relations skills.
Highly driven and self-starting.
Detailed understanding of the local area.

Nice To Haves

BA/BS/Bachelor's Degree.

Responsibilities

Distribute approved promotional information and incentives to guests who meet tour-site qualifications determined by marketing managers.
Complete required paperwork accurately and enter the disposition for each customer contact and tour in the CRM tool.
Provide location-related guest service to resort guests and visitors, including directing them to the appropriate resort services for assistance or information.
Maintain the established Minimum Performance Standard on a monthly basis.
Review production reports and advise the MOD in writing of challenges within the month in which a tour is shown or a package is sold.
Contact guests through onsite call campaigns using company CRM systems.
Provide information to the Fulfillment Department to help it offer guests the option of being pre-gifted as a service before a tour.