Marketing Operations Program Manager

Starkey Canada•Eden Prairie, MN

1d•$64,680 - $73,500

About The Position

The Marketing Operations Program Manager leads marketing operations programs from initial project setup through final material release. The role collaborates with Product Marketing, Creative, Product Management, Operations, and other internal and external partners to develop program plans, procedures, and execution for the marketing department. Responsibilities include managing project roadmaps and timelines, planning regulatory reviews and Windchill releases, tracking assets and change impacts, and ensuring marketing deliverables are ready and compliant for product launches. The position also supports operational consistency through documentation and process improvement, and administers vendor and purchasing workflows in coordination with finance, accounting, procurement, and purchasing teams. Starkey is a global hearing-solutions company founded in 1967, headquartered in Eden Prairie, Minnesota, with more than 5,000 employees, 29+ facilities, and business in more than 100 markets. The target pay range for this position is $64,680–$73,500 per year. The position is eligible for a performance-based bonus, with no guaranteed payout.

Requirements

3–5 years of professional project management or program management experience in a healthcare marketing environment.
1–3 years of change management experience working with internal regulatory, legal, and/or compliance teams.
Working knowledge of the healthcare sector and regulatory requirements.
Proficiency in Adobe Acrobat Pro and project planning software and platforms.
Comfort working cross-functionally and obtaining project clarifications from multiple teams.
Strong attention to detail and ability to develop thorough project plans.
Ability to work in a fast-paced environment and adapt to changing priorities.
Ability to create Excel spreadsheets and timelines.

Nice To Haves

Bachelor’s degree preferred.
Intermediate to advanced Excel experience preferred.

Responsibilities

Work with Product Marketing, Creative, Product Management, and Operations to create and maintain documentation, playbooks, training materials, and standard operating procedures for consistent and efficient marketing operations.
Conduct check-in meetings with internal and external partners to track program deliverables and identify roadblocks.
Create quarterly reports summarizing marketing program status.
Manage marketing operations program materials with internal partners to ensure marketing deliverables are available and compliant for product launches.
Create project plans and timelines for regulatory reviews and check-ins covering print and digital product-launch materials.
Analyze data and feedback to identify operational pain points and process-improvement opportunities; recommend scalable solutions and lead internal improvement initiatives.
Administer and enter statements of work and contracts into internal systems, manage approval flows, oversee purchase orders and Oracle part numbers, monitor invoices, and coordinate with accounting, finance, procurement, and purchasing teams as needed.
Manage the marketing content and collateral submission process with Document Services and Windchill teams.
Understand and follow the forms and processes required for new or updated marketing materials.
Serve as the primary contact for Document Services questions and attend review meetings to address questions about submitted marketing materials.
Perform other duties and responsibilities as assigned.