Marketing Operations Program Manager

Starkey•Eden Prairie, MN

10h

About The Position

The Marketing Operations Program Manager leads marketing operations programs from initial project setup through final material release. The role works closely with Product Marketing, Creative, Product Management, and Operations to plan and execute marketing programs, streamline processes, manage project roadmaps, track assets, and coordinate regulatory requirements and Windchill release plans. The position also helps ensure marketing deliverables are complete, compliant, and available for product launches. The manager creates and maintains operational documentation, playbooks, training materials, and standard operating procedures; monitors program deliverables and roadblocks; and reports on program status. The role analyzes data and feedback to identify operational pain points and lead process improvement initiatives. It also administers statements of work and contracts, approval flows, purchase orders, Oracle part numbers, and invoices in collaboration with accounting, finance, procurement, and purchasing teams. The position manages the marketing content and collateral submission process with Document Services and Windchill teams, serving as the primary contact for questions and attending review meetings. Other duties may be assigned.

Requirements

Three to five years of professional project management or program management experience in a healthcare marketing environment.
One to three years of change management experience working with internal regulatory, legal, and/or compliance teams.
Working knowledge of the healthcare sector and regulatory requirements.
Proficiency in Adobe Acrobat Pro and project planning software and platforms.
Comfort working cross-functionally and seeking project clarifications from multiple teams.
Strong attention to detail and ability to create thorough project plans.
Ability to work in a fast-paced environment and adapt to changing priorities.
Ability to create Excel spreadsheets and timelines.

Nice To Haves

Bachelor’s degree preferred.
Intermediate to advanced Excel experience preferred.

Responsibilities

Work with Product Marketing, Creative, Product Management, and Operations to create and maintain documentation, playbooks, training materials, and standard operating procedures.
Conduct check-in meetings with internal and external partners to track program deliverables and identify roadblocks.
Create quarterly reports summarizing marketing program status.
Manage marketing operations program materials with internal partners to ensure marketing deliverables are available and compliant for product launches.
Create project plans and timelines for regulatory reviews and check-ins for product launch materials, including print and digital materials.
Analyze data and feedback, identify operational pain points and process improvement opportunities, recommend scalable solutions, and lead internal process improvement initiatives.
Input statements of work and contracts into internal systems, manage approval flows, oversee purchase orders and Oracle part numbers, and monitor invoices.
Collaborate with accounting, finance, procurement, and purchasing teams as needed.
Manage the marketing content and collateral submission process with Document Services and Windchill teams.
Follow the forms and processes required when creating or updating marketing materials.
Serve as the main point of contact for Document Services questions and attend review meetings to address questions about submitted marketing materials.
Perform other duties and responsibilities as assigned.