IH Marketing Manager in Training

Hilton Grand Vacations•Pigeon Forge, TN

About The Position

The In-House Marketing Manager in Training (M.I.T.) program is based in Pigeon Forge, Tennessee, and is designed to develop an individual over approximately one year, or sooner depending on prior experience and learning ability. The program prepares participants for future Manager or Supervisor openings by building their knowledge and leadership skills, with a requirement to commit to relocating to a future opening location. Participants may be placed in markets where timeshare is less prevalent. The role assists with the day-to-day activities of the In-House Marketing Department and supports production across In-House Marketing Programs, including owners, samplers, renters and exchangers, the Owner BB Team, and the Pre-Arrival Team. It also helps ensure compliance with established policies, procedures, and systems. Pay is $25 per hour with no commission. The program is intended to create an internal leadership development pipeline, support regional operations, strengthen succession planning, and prepare candidates for management roles when openings arise. The company describes its work as helping Owners and Guests make their vacations memorable and states that it is an equal opportunity employer that provides reasonable accommodations during hiring and employment.

Requirements

Must be willing to relocate within 8–12 months and commit to the location of a future opening.
Outgoing, energetic, personable, and able to communicate and think quickly.
Able to work as part of a team; competitive experience is valued.
Desire to inspire and motivate.

Nice To Haves

Newly graduated college student or a person a few years out of college with some job experience.
Industry experience in sales or marketing without prior manager or supervisor experience.
Customer service experience.
Experience as a college athlete or competitor.

Responsibilities

Assist with the day-to-day activities of the In-House Marketing Department.
Drive production for In-House Marketing Programs, including owners, samplers, renters and exchangers, the Owner BB Team, and the Pre-Arrival Team.
Ensure compliance with established policies, procedures, and systems.
Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions.
Manage representative performance standards and penetration.
Maintain site penetration above approved levels without generating guest complaints.
Keep gifting costs below approved or budgeted levels.
Hold weekly meetings with associates to address procedures, policies, issues, and programs.
Submit weekly In-House reports to the In-House Manager or ADOM by the set deadline.
Maintain Owner and Guest satisfaction by ensuring concerns are heard and needs are met.
Manage In-House Marketing Team personnel and ensure daily, weekly, and monthly reporting from Concierge and TSW is financially accurate.