IH Marketing Manager in Training

Hilton Grand Vacations•Pigeon Forge, TN

About The Position

The In House Marketing Manager in Training (M.I.T.) program is based in Pigeon Forge, Tennessee, and is designed to develop an individual into a manager or supervisor over approximately one year, or sooner depending on prior experience and ability to learn. Participants assist with the day-to-day activities of the In-House Marketing Department and learn the knowledge needed to succeed before moving into a future opening. Entry into the program requires a commitment to relocate to where the next opening occurs; relocation is expected within 8–12 months. The position pays $25 per hour with no commission. The program is intended to develop leadership from within, support regional operations, and create a pipeline for management and succession planning. The company values diversity and is an equal opportunity employer. Reasonable accommodations are available for individuals with disabilities during the application and interview process, while performing essential job functions, and in receiving other employment benefits and privileges.

Requirements

Commit to relocating to the location of the next opening.
Be willing to relocate within 8–12 months.
Have strong people skills and the ability to think and speak quickly.
Be outgoing, energetic, and personable.
Have a team-oriented mindset.

Nice To Haves

Be a newly graduated college student or a person a few years out of college with some job experience.
Have experience in sales or marketing without having held a manager or supervisor role.
Have customer service experience.
Have experience as a college athlete or competitor.
Have a desire to inspire and motivate.

Responsibilities

Assist with the day-to-day activities of the In-House Marketing Department.
Drive production for all In-House Marketing Programs, including owners, samplers, renters and exchangers, Owner BB Team, and Pre-Arrival Team.
Ensure compliance with established policies, procedures, and systems.
Recruit, train, and develop staff.
Conduct performance appraisals, counseling, and coaching sessions.
Manage representative performance standards and penetration.
Maintain site penetration above approved levels without generating guest complaints.
Keep gifting costs below approved or budgeted levels.
Hold weekly meetings with associates to address procedures, policies, issues, and programs.
Ensure weekly In-House reports are submitted to the In-House Manager/ADOM by the set deadline.
Maintain 100% Owner/Guest satisfaction by ensuring concerns are heard and needs are met.
Manage In-House Marketing Team personnel.
Ensure daily, weekly, and monthly reporting from Concierge and TSW is accurate from a financial standpoint.