Marketing Coordinator (Open to MTW Alumni Only)

More Than Words•Boston, MA

12h

About The Position

More Than Words (MTW) seeks a creative, organized, and highly engaged Marketing Coordinator to support social media engagement, capture authentic content across MTW and Boomerangs locations, promote Boomerangs thrift stores, and identify and build relationships with local influencers. This hands-on position is open to MTW alumni and works with site staff to gather timely content. The role reports to the Director of Marketing and New Business. The coordinator monitors social platforms, engages with community members and partners, captures and organizes photo and video content at sites in Boston, Cambridge, and Waltham, and supports influencer research, outreach, and visits. The position also helps with brand consistency, store promotions, events, and other marketing projects. The role is for six months, with the potential for renewal following an evaluation at the end of that period. It typically follows a Monday–Friday schedule, with flexibility for occasional evening or weekend events and influencer visits, and pays $24.00 per hour for a maximum of 29 hours per week.

Requirements

High school diploma or GED.
At least 21 years of age.
Must have transitioned from MTW at least two years before applying.
Consistently moving toward educational and/or career goals.
Demonstrated ability to follow through on commitments and communicate proactively.
Comfort using Instagram, Facebook, TikTok, LinkedIn, and other social platforms.
Ability to travel among MTW sites and work independently while staying connected to the marketing team.
Strong written communication and sound judgment when engaging publicly on behalf of an organization.
Comfort taking photos and short videos on a smartphone, including vertical content for Stories and Reels.
Highly organized, able to maintain an accurate outreach tracker, follow up consistently, and manage multiple priorities.
Comfort reaching out to new people and building professional relationships online and in person.
Motivated by the MTW mission and committed to respectful, strengths-based, and racially equitable storytelling.
Responsible, flexible, trustworthy, open to feedback, and interested in continued professional growth.

Nice To Haves

Familiarity with Canva, Hootsuite, basic photo/video editing, or shared content libraries.

Responsibilities

Monitor MTW and Boomerangs social platforms multiple times per week and respond to comments, questions, tags, and direct messages in a timely, professional, mission-aligned manner.
Engage with relevant content from community partners, supporters, customers, influencers, and aligned organizations by liking, commenting, sharing, and reposting.
Identify timely opportunities for MTW and Boomerangs to participate in local conversations, trends, and community moments.
Flag sensitive, complex, or customer-service-related messages for review and support appropriate follow-up.
Visit and coordinate with MTW and Boomerangs locations in Boston, Cambridge, and Waltham to capture raw photo and video content.
Capture authentic content about merchandise, sales, displays, events, donations, behind-the-scenes activity, partnerships, and organizational updates, including vertical and informal video for social media.
Organize, label, and upload raw content so the marketing team can find, review, and use it.
Follow MTW guidelines on youth privacy, consent, dignity, and mission-centered storytelling.
Research local influencers and content creators whose audiences and content align with MTW, Boomerangs, and related interests.
Maintain current influencer contact and outreach information, including contact details, status, responses, next steps, visit dates, and follow-up notes.
Engage thoughtfully with influencer content and support approved outreach and next steps when an influencer expresses interest.
Schedule and prepare influencer visits, confirm visit logistics and goals, communicate details to site staff, and help provide an organized, welcoming experience.
Track resulting posts, tags, reach indicators, and follow-up opportunities when information is available.
Use MTW and Boomerangs brand voice and visual standards consistently.
Collaborate with the Director of Marketing and New Business to prioritize weekly content needs, influencer outreach, and site coverage.
Support occasional marketing projects, store promotions, events, and community-facing opportunities as assigned.
Represent MTW professionally and respectfully in communications with staff, partners, customers, and creators.