Part Time Business Training Coordinator - Boston (Open to MTW Alumni Only)

More Than Words • Boston, MA

22h • Onsite

About The Position

More Than Words (MTW), a nonprofit social enterprise, seeks a creative, highly motivated, and detail-oriented Business Training Coordinator to support its operations and growth. MTW empowers youth who are in foster care, court involved, homeless, or out of school by engaging them in managing a retail and online used-book business and community space. The role offers a hands-on opportunity to apply business skills in the daily operations and strategic growth of the organization.

The coordinator supports oversight of the store and online businesses, including profitability, training, inventory management, marketing, merchandising, and events. They oversee shifts, guide youth employees in business activities, and provide ongoing training, feedback, and accountability.

This is a six-month position with the potential to renew after an evaluation at the end of the term. The schedule is Thursdays and Fridays from 10 a.m. to 8 p.m. and Saturdays from 9 a.m. to 5 p.m.; schedules are set rotations but may change with notice to meet business needs. Compensation is $24 per hour, for a maximum of 29 hours per week. Applicants must include a resume and cover letter. The role is open to MTW alumni only. MTW requires background checks for staff and other specified groups and reviews CORIs on a case-by-case basis.

Requirements

• GED or high school diploma.
• Must be at least 21 years of age.
• At least one year of retail and online bookselling experience.
• Demonstrated ability to inspire and motivate others to exceed expectations.
• Successful experience teaching, training, or supervising new learners, and ability to empower and engage people to work toward shared goals.
• Strong customer-service skills and technological aptitude.
• Desire to achieve business goals and consistently work toward educational outcomes.
• Ability to regularly lift boxes weighing approximately 25 pounds.
• Ability to follow through on commitments.
• High energy and enjoyment of teaching others, achieving goals, and working in a fast-paced environment.
• Must be an MTW alum.

Responsibilities

• Oversee safety, policies, and procedures when opening or closing the store on assigned days.
• Lead shifts of 2–6 youth, ensuring customer service, project and event execution, and online order fulfillment.
• Monitor and improve systems to meet revenue benchmarks for the store and online business.
• Work alongside youth to provide ongoing training, feedback, and support to improve performance.
• Hold youth employees accountable for safety, policies, attendance, punctuality, professionalism, and efficiency in completing shift tasks.
• Support business operations including profitability, inventory management, marketing, merchandising, and events.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED