Marketing Coordinator - The Casino

Nemacolin•Wharton Township, PA

About The Position

The Marketing Coordinator supports the Sales and Marketing department’s administrative functions and helps coordinate promotions, events, entertainment, and guest-service activities at The Casino. The role tracks weekly expenditures for entertainment, tournaments, drawings, and special events; maintains website information; and manages contest-winner photo galleries and communications with the company’s digital agency. The coordinator uses OASIS to handle customer inquiries, Players Club and tracking information, customer offers and redemptions, credit over-limit history and transaction summaries, and marketing reports. The position also updates self-excluded and excluded patrons in the Casino Management Systems, provides the Executive Host with updates and concerns about VIP players, and may authorize and issue complimentary services in accordance with the approved Complimentary Matrix. The role requires accurate completion of duties and paperwork, completion of annual Anti-Money Laundering/Title 31 training, and completion of all required company training and certifications.

Requirements

High school diploma or GED equivalent preferred.
One to three years of experience in Marketing, or a four-year degree in a related field, or equivalent work experience preferred.
Must be able to receive and maintain all required certification.
Must complete all required company training.

Responsibilities

Track weekly expenditures, including costs for entertainment, tournaments, drawings, and special events.
Accurately complete assigned duties, paperwork, and reports.
Support the administrative functions of the Sales and Marketing department.
Complete annual Anti-Money Laundering/Title 31 training.
Coordinate with the Marketing Management Team to uphold guest-service standards for marketing promotions and events.
Use OASIS for customer inquiries, Players Club and tracking information, customer offers and redemptions, credit over-limit history and transaction summaries, and marketing reports.
Update and maintain website information.
Maintain awareness of the property and assist with promotions, events, entertainment, and Players Club membership benefits to support guest service.
Update self-excluded and excluded patrons in the Casino Management Systems.
Provide the Executive Host with feedback about the status and concerns of VIP players.
Authorize and issue complimentary services to patrons in accordance with the approved Complimentary Matrix.
Upload and manage photo galleries for contest winners and communicate relevant information to the company’s digital agency.
Complete all required company training and maintain required certifications.