Marketing Account Manager
About The Position
Paul Gough Media is hiring a full-time, in-office Marketing Account Manager in Celebration, Florida. The role owns the success, satisfaction, and retention of a portfolio of approximately 12–15 agency clients. As the primary client contact, the Account Manager oversees onboarding, ongoing communications, bi-weekly strategy and performance calls, client engagement, issue resolution, and delivery of contracted marketing services. The role also serves as the main liaison between clients and internal fulfillment teams. The position combines strategic account management with hands-on oversight of marketing execution, customer success, technology adoption, and project coordination. The Account Manager helps clients use PhysioFunnels and implement marketing recommendations, develops and oversees marketing plans and campaigns, reviews advertising and performance metrics, and coordinates workshop marketing. They oversee content quality and deliverables, manage project timelines and tasks, and ensure work is accurate and completed on time. Success is measured through client retention and satisfaction, platform adoption, response times, deliverable quality and completion, deadline management, workshop and campaign performance, and account portfolio health.
Requirements
- Strong organizational skills and the ability to manage multiple priorities and projects simultaneously.
- Confident and professional client communication skills.
- Understanding of digital marketing, lead generation, and client growth strategies.
- Comfort learning and troubleshooting technology.
- Strong attention to detail and high standards for accuracy.
- Ability to balance strategic thinking with hands-on execution.
- Ability to hold clients and internal teams accountable for agreed-upon next steps.
- Proactive problem-solving skills and willingness to take ownership of client relationships and responsibilities.
Nice To Haves
- Experience in digital marketing, agency account management, customer success, project management, or a related client-facing role is preferred.
Responsibilities
- Own client relationships, onboarding, ongoing service, satisfaction, engagement, and retention.
- Serve as the primary point of contact for assigned clients and the liaison between clients and internal departments.
- Conduct bi-weekly client strategy and performance calls, document action items, and establish clear plans and next steps.
- Monitor account health and identify at-risk clients, disengagement, or cancellation risks; implement improvement or re-engagement plans.
- Respond to client inquiries within 24 business hours and take ownership of escalations through resolution.
- Help clients adopt and use PhysioFunnels, including providing hands-on assistance with CRM workflows, automations, forms, campaigns, and platform functionality.
- Educate clients on using systems to support lead generation, follow-up, and patient conversion; identify implementation gaps and address them.
- Develop and oversee marketing strategies, monthly marketing and content plans, social media strategies, promotional messaging, and email campaigns.
- Support client branding, rebranding, referral marketing, promotional initiatives, and campaigns for events, podcasts, and recruitment where applicable.
- Review marketing performance and recommend changes aligned with clients’ business objectives.
- Plan and coordinate workshop marketing campaigns, timelines, promotional calendars, trackers, and promotional assets.
- Monitor workshop registrations, attendance, and lead conversions; identify improvements and coordinate with the Meta Ads team on lead generation.
- Coordinate PhysioFunnels workflows, forms, and automations for workshop campaigns and ensure clients follow recommended processes.
- Work with Meta and Google Ads specialists to align advertising with client objectives, review performance and lead metrics, communicate results, and coordinate campaign changes.
- Identify advertising performance concerns and escalate issues promptly.
- Oversee contracted marketing content, review and proof content within 24 hours, and ensure accuracy, quality, brand consistency, and compliance with applicable Meta advertising requirements.
- Contribute to content creation, copywriting, and video editing when needed, and ensure client-facing materials are reviewed and approved before publication.
- Manage multiple client projects and deliverables, coordinate internal fulfillment teams, and assign and track tasks in Monday.com.
- Maintain project timelines, priorities, and deadlines; gather client assets, feedback, and approvals; identify bottlenecks and potential delays.
- Ensure contracted deliverables are completed accurately, to agency quality standards, and on time.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
