Market Support Manager

Everyday Coffee Co.•Town of Clay, NY

1d•Onsite

About The Position

The Market Support Restaurant Manager is a flexible, field-based leader who supports multiple restaurant locations within a designated market area of approximately 35 miles. The role provides hands-on operational support to stabilize stores, cover staffing gaps, deliver training, and maintain consistency across locations. Assignments may vary daily or weekly and may include interim leadership during high-volume periods, store openings, transitions, or staff absences. The manager reinforces Everyday Coffee Operational Excellence and Culture and Dunkin brand standards while helping teams stay aligned and operations run efficiently. This position is suited to a proactive, adaptable leader who thrives in fast-paced environments and enjoys variety in day-to-day work. Travel and expenses are covered. The role offers a stated growth path toward restaurant, multi-unit, leadership, or area training roles.

Requirements

At least 2 years of restaurant management experience.
Strong leadership, communication, and problem-solving skills, with the ability to build trust quickly.
Ability to travel locally between restaurant locations as needed.
Solution-oriented approach and ability to remain steady under pressure.
Ability to foster teamwork and thrive in a support role.
Comfort working flexible hours, including evenings and weekends.
Proven ability to adapt quickly and lead in diverse environments.
Intermediate skills with QSR operational tools, such as food safety, labor, and inventory.

Nice To Haves

QSR, multi-unit, or training experience.
Interest in growing into restaurant, multi-unit, leadership, or area training roles.

Responsibilities

Provide interim management support across restaurant locations during openings, transitions, vacations, or staffing gaps.
Drive operations, guest experience, and team engagement.
Ensure consistent execution of Everyday Coffee Operational Excellence and Culture and Dunkin brand standards for guest service, food quality, and cleanliness.
Train and coach hourly teams and new hires for short-term and long-term assignments as directed.
Identify and resolve operational challenges quickly and effectively.
Provide real-time feedback on store performance, staffing needs, and guest satisfaction; support and maintain action-planning progress as needed.
Support new store openings, including operational setup and team readiness.
Maintain compliance with health, safety, and labor regulations.
Foster a positive team culture and uphold brand values at every location.
Participate in onsite operations and assist wherever needed as a fully trained restaurant leader and certified team trainer.
Travel between restaurant locations within the market area as needed.