Market Support Manager
About The Position
The Market Support Restaurant Manager is a flexible, field-based leader who provides hands-on support across restaurant locations within a designated market area of approximately a 35-mile radius. The manager may be assigned to different locations based on daily or weekly needs to stabilize operations, bridge staffing gaps, provide training, and maintain consistency and standards across teams. The role supports interim leadership during high-volume periods, openings, transitions, vacations, and staffing shortages, and helps keep teams aligned with brand expectations. This position drives restaurant operations, guest experience, and team engagement while reinforcing Everyday Coffee Operational Excellence & Culture and Dunkin brand standards. The manager also supports new store setup and team readiness, addresses operational challenges, and helps maintain compliance with health, safety, and labor regulations. The position reports to the District Manager / VP of Operations.
Requirements
- At least 2 years of restaurant management experience.
- Strong leadership, communication, and problem-solving skills, with the ability to build trust quickly.
- Ability to travel locally between restaurant locations as needed.
- Solution-oriented approach and steadiness under pressure.
- Ability to foster teamwork and thrive in a flexible support role.
- Comfort working flexible hours, including evenings and weekends.
- Ability to adapt quickly and lead in diverse environments.
- Intermediate skills with QSR operational tools, including food safety, labor, and inventory.
- Fully trained restaurant leader and certified team trainer.
Nice To Haves
- QSR, multi-unit, or training experience.
- Interest in growing into restaurant, multi-unit, leadership, or area training roles.
Responsibilities
- Provide interim management support across multiple restaurant locations during openings, transitions, vacations, high-volume periods, or staffing gaps.
- Drive operations, guest experience, and team engagement.
- Ensure consistent execution of Everyday Coffee Operational Excellence & Culture and Dunkin brand standards for guest service, food quality, and cleanliness.
- Train and coach hourly teams and new hires for short- or long-term assignments.
- Identify and resolve operational challenges quickly and effectively.
- Provide real-time feedback on store performance, staffing needs, and guest satisfaction; support action planning and monitor its progress as needed.
- Support new store openings, including operational setup and team readiness.
- Maintain compliance with health, safety, and labor regulations.
- Foster a positive team culture and uphold brand values at each location.
- Work onsite as a fully trained restaurant leader and certified team trainer, assisting wherever needed.
- Travel between restaurant locations within the designated market area as needed.
Benefits
- Travel and expenses covered.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Paid time off.
- Company holidays.
- Competitive pay and a clear path for growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
