Market Support Manager
About The Position
The Market Support Restaurant Manager is a flexible, field-based leader who supports multiple restaurant locations within a designated market area of approximately 35 miles. The role provides hands-on operational support to stabilize locations, bridge staffing gaps, reinforce standards, and keep teams aligned. The manager may be assigned to different locations based on daily or weekly needs, including during high-volume periods, openings, transitions, vacations, or staffing shortages. The position supports operations, guest experience, team engagement, training, and operational readiness. It requires adaptability, the ability to lead through influence, and a strong on-site presence. The role offers a growth path toward restaurant, multi-unit, or leadership and area-training positions.
Requirements
- At least 2 years of restaurant management experience.
- Strong leadership, communication, and problem-solving skills, with the ability to build trust quickly.
- Ability to travel locally between restaurant locations as needed.
- Solution-oriented approach and steadiness under pressure.
- Ability to foster teamwork and thrive with agility in a support role.
- Comfort working flexible hours, including evenings and weekends.
- Ability to adapt quickly and lead in diverse environments.
- Intermediate skills with QSR operational tools and practices, such as food safety, labor, and inventory.
Nice To Haves
- QSR, multi-unit, or training experience.
- Interest in growing into restaurant, multi-unit, leadership, or area-training roles.
Responsibilities
- Provide interim management support at multiple restaurant locations during openings, transitions, vacations, high-volume periods, or staffing gaps.
- Drive restaurant operations, guest experience, and team engagement.
- Ensure consistent execution of Everyday Coffee Operational Excellence and Culture, as well as Dunkin brand standards for guest service, food quality, and cleanliness.
- Train and coach hourly team members and new hires for short- or long-term assignments.
- Identify and resolve operational challenges quickly and effectively.
- Provide real-time feedback on store performance, staffing needs, and guest satisfaction; support action planning and monitor progress as needed.
- Support new store openings, operational setup, and team readiness.
- Maintain compliance with health, safety, and labor regulations.
- Foster a positive team culture and uphold brand values at each location.
- Perform on-site restaurant operations wherever needed as a fully trained restaurant leader and certified team trainer.
Benefits
- Travel and expenses covered.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Paid time off.
- Company holidays.
- Competitive pay.
- Clear path for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
