Market Support General Manager

Smoothie King • Nashville, TN

4d

About The Position

The Market Support General Manager is a multi-store leader who supports corporate stores in the region. The role steps in where needed, covering for General Managers during absences, supporting stores through leadership transitions and staffing gaps, and maintaining Smoothie King operating standards. The Market Support General Manager works with each store’s General Manager and the Area Manager to determine where support is most needed, adapting priorities as business needs change. The role primarily supports local-region stores but includes regular travel, including overnight stays, to support corporate stores in other regions.

The position leads store operations during General Manager absences; recruits, hires, trains, and develops teams; coaches employees; and drives sales, profitability, labor, and food-cost results. It also supports guest experience, food and workplace safety, cash and inventory controls, vendor orders, and consistent execution of company initiatives, promotions, and local marketing.

The role requires a high school diploma or equivalent and at least two years of team leadership experience in a restaurant, retail, hospitality, or other customer-focused setting. An associate’s or bachelor’s degree in a related field is preferred. Candidates need experience with day-to-day operations, reliable transportation for travel between stores and bank deposits, basic computer skills, and ServSafe certification or the ability to obtain it upon hire. The company describes an upbeat, fun workplace and mentions benefits and activities including free smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, and free gym access.

Requirements

• High school diploma or equivalent.
• At least 2 years of leadership experience managing a team in a restaurant, retail, hospitality, or other customer-focused environment.
• Experience managing day-to-day operations, including staffing, scheduling, inventory, and financial controls.
• ServSafe certification or the ability to obtain certification upon hire.
• Reliable transportation to travel between stores and complete bank deposits.
• Basic computer skills, including POS, email, Microsoft Word, and Excel.
• Strong leadership, communication, relationship-building, prioritization, adaptability, analytical, and decision-making abilities.
• Integrity, professionalism, accountability, and ability to uphold company standards and policies.

Nice To Haves

• Associate’s or Bachelor’s degree in Business, Hospitality Management, or a related field.
• Knowledge of applicable federal, state, and local employment, workplace safety, and food safety regulations.
• Personal passion for health and fitness.

Responsibilities

• Lead stores in the General Manager’s absence, covering vacations, leaves, vacancies, and other planned or unplanned absences.
• Partner with each General Manager and the Area Manager to identify where support is needed and adjust priorities as business needs change.
• Stabilize stores experiencing leadership transitions, staffing gaps, or operational challenges.
• Recruit, hire, train, and develop Team Members to build high-performing teams in supported stores.
• Coach Team Members through ongoing feedback, recognition, and performance management.
• Drive sales, profitability, labor, and food-cost results by analyzing P&Ls, labor reports, inventory, and guest feedback and acting on the findings.
• Deliver a guest experience that reflects Smoothie King’s values and brand standards.
• Enforce food safety, sanitation, allergen, and workplace safety procedures.
• Manage cash handling, bank deposits, inventory, and vendor orders according to company policies.
• Share best practices across stores and consistently execute company initiatives, promotions, and local store marketing.
• Demonstrate leadership that inspires and motivates teams and holds them accountable to high standards.
• Use business acumen and sound decision-making to focus on operational and financial results.
• Adapt to different stores, teams, and schedules while maintaining consistent standards.
• Communicate clearly and build positive relationships at all levels.
• Prioritize competing demands in a fast-paced environment.
• Analyze information, identify opportunities, and put action plans in place.
• Demonstrate integrity, professionalism, and accountability; follow the Team Member Handbook and company policies.
• Promote Smoothie King’s culture, values, and mission.

Benefits

• Free smoothies.
• Flexible work schedules.
• Office lunches and parties.
• Monthly fitness challenges.
• Free gym access.
• Other fun activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED