General Manager -Wilmington Market

Hand & Stone - 3654 Concord Pike - Wilmington, DE•Wilmington, DE

3d•$50,000 - $60,000

About The Position

Hand & Stone Massage and Facial Spa is seeking a high-impact, performance-driven General Manager to lead the spa team and business. The role is suited to a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. The General Manager owns spa performance while developing a team that consistently delivers results. The General Manager leads spa operations and overall performance, sales growth, membership performance, profitability, key metrics, reporting, and P&L ownership. They recruit, hire, retain, coach, and develop a high-performing team; foster accountability, engagement, and service excellence; and ensure a World Class Client Experience across all touchpoints. The role also focuses on increasing revenue through memberships, service utilization, and retail performance; using data and reporting to improve results; optimizing schedules and staffing; and executing local marketing and community outreach initiatives. FGG Spa, LLC is a growth-focused Hand & Stone franchisee operating more than 60 locations across 8 states. It describes itself as a family-owned company with a people-first culture and opportunities to grow within a multi-unit organization.

Requirements

3–5 years of leadership experience.
Proven success driving sales and team performance.
Strong communication and leadership skills.
Ability to balance people leadership with business acumen.
Strong experience working with KPIs.
Comfort working in a fast-paced environment.
Flexible schedule, including nights, weekends, and holidays.

Nice To Haves

P&L experience is strongly preferred.

Responsibilities

Lead spa operations and overall performance.
Drive sales growth, membership performance, and profitability.
Own key metrics, reporting, and P&L performance.
Recruit, hire, and retain a high-performing team.
Lead, coach, and develop the team with a people-first mindset.
Build a culture of accountability, engagement, and service excellence.
Ensure a World Class Client Experience across all touchpoints.
Increase revenue through memberships, service utilization, and retail performance.
Use reporting and data to identify opportunities and improve results.
Optimize scheduling and staffing to support service and business needs.
Execute local marketing and community outreach initiatives.