Market General Manager II

Interstate Batteries•North Augusta, SC

About The Position

The Market General Manager II is responsible for successfully managing a company-owned distributorship and meeting or exceeding its operational and financial goals, including generating gross profit and acquiring leads. The role has direct accountability for the distributorship’s profit and loss, budget, inventory, customer relationships, team performance, and operational processes. It manages a team of direct reports and a distributorship handling more than 100,000 units annually, operating with substantial relationship-building responsibilities and minimal supervision. The manager reviews financial performance, identifies variances, and develops action plans with leadership. They lead sales and customer-service efforts, build relationships with dealers and key accounts, and ensure National Accounts meet service-level expectations. They communicate company and regional objectives, hire and develop team members, conduct performance reviews, and address performance issues. The role also maintains reporting integrity, ensures compliance with operating and safety procedures, improves productivity, manages routing and fleet maintenance, and supports enterprise initiatives. The work involves prolonged computer and telephone use, operating a motor vehicle, and occasional lifting or moving of more than 50 pounds. The employee may encounter warehouse conditions, moving equipment, fumes or airborne particles, and toxic or caustic chemicals.

Requirements

At least 5 years of managerial experience with a track record of producing positive results.
Basic proficiency in Microsoft Word and Excel.
Strong oral and written communication skills.
Ability to foster teamwork and help groups work cooperatively.
Detail-oriented approach.
Interpersonal awareness, including the ability to notice and anticipate others’ concerns and feelings.
Planning and organization skills, including setting priorities and following through.
Results orientation and responsiveness to requests and suggestions.
Ability to manage team-member performance through clear goals, expectations, feedback, and timely resolution of performance issues.
Customer focus, including listening to and understanding customer needs.
Entrepreneurial orientation and willingness to take calculated risks to achieve business goals.
Initiative in identifying and completing needed work without being asked.
Ability to sustain a seated posture for prolonged periods.
Ability to stand, walk, hear, talk, and use hands to grasp and handle objects.
Ability to occasionally lift and/or move more than 50 pounds.
Ability to operate a motor vehicle.

Nice To Haves

Previous experience in a warehouse or distribution environment.
Knowledge of the battery business and/or automotive systems.

Responsibilities

Manage the distributorship’s profit and loss, budget performance, and financial goals.
Review weekly scorecards and monthly financials, identify variances from plans, and develop corrective action plans with direct-report leaders and the Regional Market Manager.
Track accounts receivable and address accounts with unacceptable balances.
Participate in developing the Annual Operating Plan.
Manage inventory flow and accuracy, including part-number accuracy and reduction of unit waste.
Identify dealers at risk of declining, maintain relationships with key account decision-makers, and build business relationships with dealers.
Investigate customer complaints and respond within a reasonable timeframe.
Lead the local Sales Team to acquire new business, grow the customer base, and strengthen partnerships with existing dealers.
Spend significant time in the market to understand competing products and services.
Ensure National Account service meets or exceeds Service Level Agreement expectations.
Communicate enterprise initiatives, IOT goals, and regional objectives to distributorship staff.
Hold regular weekly staff meetings and provide annual performance reviews to team members.
Hire and promote individuals based on demonstrated performance and alignment with company values.
Manage team performance, apply progressive discipline when appropriate, and recognize outstanding performance.
Provide ongoing training and coaching to develop team members’ knowledge and skills.
Maintain the integrity of reporting systems by ensuring accurate and timely team data submissions.
Ensure compliance with IOT operating procedures, including OSHA and DOT requirements.
Develop best practices that improve productivity, efficiency, and distributorship revenue.
Manage routing procedures to maximize the use of equipment and labor.
Provide ongoing feedback for process improvement and execute enterprise pilot programs as needed.
Support Enterprise, IOT, and Support Center initiatives.
Follow up on preventative fleet maintenance requirements.
Execute safety programs and foster a safe work environment.
Manage the distributorship’s resources and budgetary activities and model Interstate’s purpose and values.