Market Manager II

PODS•Bristol, CT

2d•Onsite

About The Position

The Market Manager II is responsible for the daily operations of two or more storage centers within a designated territory. The role directs storage centers and associates, oversees customer experience, manages daily routing and driver assignments, and maintains OSHA, DOT, and preventative maintenance programs for storage centers and driver equipment. The position recruits, trains, supports, and manages associates; ensures teams meet customer-service and brand standards; and oversees corporate-owned assets, storage-center conditions, equipment repairs, regulatory compliance, and day-to-day financial practices. The manager may perform driver functions when business needs require and may travel frequently among storage centers within the territory. The role typically reports to the Territory Manager and directly manages employees, including Storage Center, Equipment Maintenance, and Delivery Driver staff.

Requirements

High school diploma required.
College degree preferred, or a minimum of 3 years of prior management experience.
Ability to apply for and successfully attain a CDL Class B license or higher is preferred.
Must maintain a current, valid driver license from the state in which the position is assigned.
Must be able to obtain PODS forklift certification.
Mechanical ability to identify equipment problems is essential.
Ability to sit at a desk, type, and use a mouse for up to 8 hours a day.
Ability to stand and walk for up to 8 hours a day and stoop, bend, and lift up to 40 pounds.
Ability to occasionally stand, walk, kneel, crouch, or crawl.
Close and peripheral vision and ability to adjust focus.
Ability to regularly reach with hands and arms, talk, and hear, including communicating by telephone handset.
Ability to travel within the local territory.
May be subject to pre-employment criminal background checks and/or drug screening and random drug screenings in accordance with company policy.

Nice To Haves

College degree.
Ability to attain a CDL Class B license or higher.
Valid DOT medical card.

Responsibilities

Recruit, interview, hire, train, coach, and retain associates; provide hands-on and ride-along training and administer the performance management process.
Support PODS core values and communicate goals, business results, improvement opportunities, and priorities to team members.
Report employee issues to the Territory Manager and Regional HRBP, and maintain communication with Human Resources regarding personnel assistance, accident reports, disciplinary documentation, evaluations, and personnel reporting.
Ensure daily pre-shift meetings are conducted at each storage center.
Manage customer experience to meet or exceed PODS CSAT and DSAT goals, including following up on and resolving issues, contacting customers, refining processes, and implementing remedial training.
Ensure associates follow brand standards and customer-interaction expectations, including uniforms, equipment, customer notifications, equipment demonstrations, delivery-site evaluations, and customer-feedback solicitation.
Manage corporate-owned assets across the territory, including trucks, forklifts, floor sweepers, and containers.
Manage daily routing and ETA/JPH performance; communicate scheduling or operational delays to Sales and the Serve Center.
Determine daily staffing needs based on routing and available HOS, and assign work shifts according to business needs.
Coordinate repairs as assigned by the Territory Manager; ensure paperwork and payment packets are returned after customer-site damage and coordinate access to customer containers stored at a center.
Ensure timely and accurate completion of driver checklists/DDC, forklift inspection logs, and driver log books.
Maintain safe, clean, organized, and functional storage centers and staging areas; ensure equipment repairs are performed safely and promptly.
Perform driver functions when business needs require.
Ensure compliance with DOT requirements, including Hours of Service regulations and licensing, and with OSHA regulations and state and local facility ordinances.
Ensure compliance with zoning codes and permit requirements for deliveries and container placement; manage relationships with local municipalities and obtain required permits or authorizations.
Participate in quarterly self-audits and identify areas for improvement.
Ensure adherence to internal company policies, including incident reporting, drug screening, and HR policies related to safety and compliance.
Manage daily operations with a focus on efficiency; administer petty cash according to policy; ensure compliant, cost-effective equipment refueling; and complete monthly parts-inventory reconciliation.
Travel frequently to storage centers throughout the territory and perform other assigned duties and responsibilities.