Market General Manager II

Interstate Batteries•North Augusta, SC

About The Position

The Market General Manager II is responsible for successfully managing a company-owned distributorship to meet or exceed distributorship and financial goals, including gross-profit generation and lead acquisition. The role has direct accountability for distributorship profit-and-loss and budget performance and manages a team of direct reports at a distributorship handling more than 100,000 units annually. The position operates with a high degree of relational interaction and minimal supervision, and is accountable for departmental resources and budget activities. The manager leads financial performance, customer growth and service, people management, and operational processes. This includes reviewing financial results and accounts receivable, managing inventory, developing business plans, maintaining dealer relationships, leading sales efforts, communicating goals, developing team members, ensuring compliance, improving productivity, managing routing and fleet maintenance, and supporting company initiatives. The role also models Interstate Batteries’ purpose and values. The work environment may include prolonged seated posture and computer and telephone use, regular standing and walking, and occasional lifting or moving of more than 50 pounds. The position may involve battery warehouse conditions, including moving equipment, mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The ability to operate a motor vehicle is required.

Requirements

At least 5 years of managerial experience with a track record of producing positive results.
Basic proficiency in Microsoft Word and Excel.
Strong oral and written communication skills.
Ability to foster teamwork and help groups work cooperatively.
Attention to detail, interpersonal awareness, and the ability to anticipate others’ concerns and feelings.
Ability to plan and organize tasks, set priorities, and follow through.
Results orientation and responsiveness to suggestions and requests.
Actively and frequently seek input from others.
Ability to manage Team Member performance through clear goals, expectations, feedback, and timely handling of performance issues.
Customer focus, including listening to and understanding customer needs.
Entrepreneurial orientation, including identifying profitable opportunities and willingness to take calculated risks.
Initiative in identifying and completing needed work.
Ability to sustain a seated posture for prolonged periods and regularly stand, walk, hear, talk, and use hands to grasp and handle objects.
Ability to occasionally lift and/or move more than 50 pounds.
Ability to operate a motor vehicle.

Nice To Haves

Previous experience in a warehouse or distribution environment.
Knowledge of the battery business and/or automotive systems.

Responsibilities

Manage distributorship profit-and-loss performance and budget, and participate in developing the Annual Operating Plan.
Review weekly scorecards and monthly financials, identify variances from financial plans, and develop action plans with the leadership team and Regional Market Manager.
Investigate and share activities that contributed to significant positive results.
Monitor accounts receivable and develop action plans for accounts with unacceptable balances.
Manage inventory flow, warehouse inventory and part-number accuracy, and minimize unit waste.
Identify dealers that may be declining and maintain relationships with key account decision-makers.
Investigate customer complaints and respond within a reasonable timeframe.
Lead the local Sales Team to acquire new business, grow the customer base, and strengthen relationships with existing dealers.
Spend significant time in the market to understand competing products and services.
Ensure service to National Accounts meets or exceeds Service Level Agreement expectations.
Communicate Enterprise initiatives, IOT goals, and Regional objectives to distributorship staff.
Establish weekly staff meetings and provide annual performance reviews to all Team Members.
Hire and promote based on demonstrated performance and alignment with company values; manage, recognize, and develop Team Members through performance management, training, and coaching.
Manage reporting-system integrity and hold Team Members accountable for accurate and timely data submission.
Ensure compliance with IOT standard operating procedures, including OSHA and DOT requirements.
Develop best practices that improve productivity and efficiency and support distributorship revenue goals.
Manage routing to maximize equipment and labor utilization.
Provide ongoing feedback for process improvement and execute enterprise pilot programs as needed.
Support Enterprise, IOT, and Support Center initiatives.
Follow up on preventative fleet maintenance requirements.
Execute Safety Programs and foster a safe work environment.
Build and maintain relationships across the Enterprise and with customers, and model Interstate’s purpose and values.