General Manager -Wilmington Market

FGG Spas • Wilmington, DE

2d

About The Position

Hand & Stone Massage and Facial Spa is seeking a high-impact, performance-driven General Manager to lead the team and business at its Wilmington market location. This people-first, servant-leader role owns spa performance while building a strong culture, delivering an exceptional guest experience, and driving sales, revenue, and profitability.

The General Manager oversees spa operations, sales growth, membership performance, key metrics, reporting, and P&L. The role includes recruiting and developing a high-performing team, fostering accountability and service excellence, and ensuring a World Class Client Experience across all touchpoints. The General Manager uses data to improve results, optimizes scheduling and staffing, and executes local marketing and community outreach.

The employer is FGG Spa, LLC, a growth-focused, family-owned franchisee of Hand & Stone Massage and Facial Spa. It operates more than 60 locations across 8 states. The position offers a base salary of $50,000–$60,000 per year plus performance-based bonuses, along with benefits and opportunities for advancement within a multi-unit organization.

Requirements

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• A balance of people leadership and business acumen.
• Strong experience working with KPIs is required.
• Comfort working in a fast-paced environment.
• Flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• P&L experience is strongly preferred.

Responsibilities

• Lead spa operations and oversee overall business performance.
• Drive sales growth, membership performance, and profitability.
• Own key metrics, reporting, and P&L responsibilities.
• Recruit, hire, and retain a high-performing team.
• Lead, coach, and develop team members with a people-first mindset.
• Build a culture of accountability, engagement, and service excellence.
• Ensure a World Class Client Experience across all touchpoints.
• Increase revenue through memberships, service utilization, and retail performance.
• Use reporting and data to identify opportunities and improve results.
• Optimize scheduling and staffing to support service and business needs.
• Execute local marketing and community outreach initiatives.

Benefits

• Medical, health, vision, and dental insurance.
• Life insurance.
• 401(k) with a 5% company match.
• Performance-based bonuses.
• Paid time off.
• Service and product discounts.
• Training and development.
• Opportunity for advancement and growth within a multi-unit organization.
• Strong support system and people-first culture.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed