Market Manager II

PODS•Bristol, CT

About The Position

The Market Manager II is responsible for daily operations at two or more storage centers within a designated territory. The role directs storage center operations and associates, supports customer satisfaction, manages routing and driver assignments, and maintains OSHA, DOT, and preventative maintenance programs for storage centers and driver equipment. The position manages staff and company assets, ensures regulatory and policy compliance, and oversees operational efficiency and related financial activities. Frequent travel among storage centers within the local territory is required.

Requirements

High school diploma required.
At least 3 years of prior management experience if the candidate does not have a college degree.
Must maintain a current, valid driver license from the state in which the position is assigned.
Must be able to obtain PODS forklift certification.
Mechanical ability to identify equipment problems.
Ability to sit at a desk and use a keyboard and mouse for up to 8 hours a day.
Ability to stand and walk for up to 8 hours a day; stoop, bend, and lift up to 40 pounds; and occasionally kneel, crouch, or crawl.
Ability to reach with hands and arms, talk and hear, use a telephone handset, and meet close and peripheral vision and focus-adjustment requirements.
Ability to travel within the local territory.

Nice To Haves

College degree preferred.
Ability to apply for and successfully attain a CDL Class B license or higher is preferred.
Valid DOT medical card is preferred.

Responsibilities

Recruit, interview, hire, train, coach, support, and retain associates; manage performance and communicate business goals, results, and improvement areas.
Conduct daily pre-shift meetings at each Storage Center and support a culture aligned with PODS core values.
Report employee issues and coordinate with Human Resources regarding personnel management, accidents, discipline, evaluations, and reporting.
Manage customer experience to meet or exceed CSAT and DSAT goals, resolve issues, and ensure associates follow brand and customer-service standards.
Manage company assets within the territory, including trucks, forklifts, floor sweepers, and containers.
Manage daily routing, ETA/JPH performance, driver assignments, work shifts, and communications about operational delays.
Coordinate equipment repairs and customer-site damage documentation; ensure access to customer containers stored at storage centers.
Ensure timely and accurate completion of driver checklists, forklift inspection logs, and driver log books.
Maintain safe, clean, organized, functional storage centers and staging areas; ensure equipment repairs are performed safely and promptly.
Perform driver functions when business needs require.
Ensure compliance with DOT requirements, including hours-of-service regulations and licensing, OSHA regulations, local facility ordinances, zoning codes, permit requirements, and delivery regulations.
Manage relationships with local municipalities and obtain required delivery permits or authorizations.
Participate in quarterly self-audits and identify improvement areas; ensure adherence to internal company policies related to incidents, drug screening, HR, safety, and compliance.
Manage daily operations with a focus on efficiency; administer petty cash according to policy, oversee compliant and cost-effective equipment refueling, and complete monthly parts inventory reconciliation.
Travel frequently to storage centers throughout the territory and perform other assigned duties.