Market Performance Manager - MO, TN, OH, or VA

Conifer Health Solutions•Dallas, TX

13d

About The Position

The RCM Market Performance Manager serves as a strategic leader and resource for assigned Regional Ambulatory Surgery Centers and Regional Market Leadership. The role acts as a liaison between USPI Revenue Cycle Services, Regional Market Leadership, and Ambulatory Surgery Center clients, continuously driving revenue cycle metrics to improve client and market results. Preference is given to candidates living in MO, TN, OH, or VA. The position provides strategic leadership in revenue cycle management and business operations for Ambulatory Surgery Center clients. This includes advising and developing Business Office leadership, defining tactical objectives and process-improvement initiatives, training and developing Business Office staff, and conducting analytical reviews using measurement tools to support success. Travel is up to 75%.

Requirements

Bachelor’s degree or equivalent work experience in an RCM leadership role.
At least 5 years of Business Operations and Revenue Cycle experience.
At least 2 years of management experience.
Strong understanding of Revenue Cycle Operations within an ASC setting and/or demonstrated relevant knowledge.
Proven success in project management roles, including developing and implementing business initiatives.
Understanding of industry trends, market dynamics, and key performance indicators.
Expertise with advanced MS Excel functions and demonstrated mathematical and analytical aptitude sufficient to work in a data-heavy environment and identify trends.
Effective communication and leadership skills, including the ability to act as a role model and coach team members in USPI core values.
Ability to establish trusted partnerships and communicate and engage effectively with stakeholders, including physicians and health system partners.
Business acumen, including listening, written and verbal communication, problem solving, negotiation, influencing, decision making, and time management.
Ability to help counterparts through transitions to new processes, workflows, or situations.
Self-motivation, continuous-learning orientation, and ability to take on challenges and create innovative solutions.
Ability to manage multiple tasks, meet deadlines, and redirect as needed to serve the client.
Ability to work as a team member across multiple departments and communicate directly and professionally.
Flexibility, dependability, productivity, self-motivation, and professional conduct and appearance.
Respect for the confidentiality of patients, co-workers, and center staff.
Final candidates will be subject to an MVR check.

Nice To Haves

AdvantX, HST, or SIS experience.
Residence in MO, TN, OH, or VA is preferred.

Responsibilities

Provide direction and development support to client Business Office leadership to help meet strategic objectives and revenue cycle performance metrics.
Partner with client management and stakeholders to review revenue cycle and operational metrics in detail.
Facilitate regularly scheduled stakeholder meetings to report performance, concerns, training, and improvement plans.
Deliver ongoing training and development support to client Business Office leadership and staff.
Engage with client, regional, and national USPI leadership to meet and preferably exceed performance goals.
Represent USPI Business Office operations in market-based leadership forums, including physician and health system partner meetings.
Challenge existing practices and identify opportunities to improve processes.
Develop and implement action plans to address deficiencies in processes and performance.
Collaborate with on-site resources to deliver services, solve problems, and maximize client satisfaction.
Provide USPI Leadership with comprehensive, succinct updates about client support requirements and risks that could affect service delivery.
Perform other duties assigned by the VP and Chief Revenue Cycle Officer, RCM Market Performance Senior Director, and RCM Market Performance Director to meet business needs.

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
AD&D insurance
Life insurance
Paid time off, including vacation and sick leave
Discretionary 401(k) match
10 paid holidays per year
Health savings accounts
Healthcare and dependent flexible spending accounts
Voluntary pet insurance
Voluntary legal insurance
Voluntary accident and critical illness insurance
Voluntary long-term care insurance
Elder and childcare benefits
Auto and home insurance
Paid sick leave and other leave benefits in accordance with applicable federal, state, and local laws
Management-level positions may be eligible for sign-on and relocation bonuses