Market Performance Manager - MO, TN, OH, or VA

Tenet Healthcare Corporation•United States,

14d•$76,960 - $122,720

About The Position

The RCM Market Performance Manager serves as a strategic leader and resource for assigned Regional Ambulatory Surgery Centers and Regional Market Leadership. The role acts as a liaison between USPI Revenue Cycle Services, Regional Market Leadership, and Ambulatory Surgery Center clients, continuously driving revenue cycle metrics to improve client and market revenue results. Preference is given to candidates living in Missouri, Tennessee, Ohio, or Virginia. The position provides strategic leadership to Revenue Cycle Management for Ambulatory Surgery Center clients across business operations and revenue cycle management. This includes advising and developing Business Office leadership, defining tactical objectives and process-improvement initiatives, delivering training and development for Business Office staff, and using analytical review and measurement tools to support success. Travel is up to 75%.

Requirements

Bachelor's degree or equivalent work experience in an RCM leadership role.
At least 5 years of Business Operations and Revenue Cycle experience.
At least 2 years of management experience.
Strong understanding of Revenue Cycle Operations in an ASC setting or demonstrated relevant knowledge.
Proven success in project management, including developing and implementing business initiatives.
Understanding of industry trends, market dynamics, and key performance indicators.
Effective communication and leadership skills; ability to act as a role model and coach team members.
Ability to establish trusted partnerships and communicate and engage effectively with stakeholders, including physicians and health system partners.
Business acumen, including listening, written and verbal communication, problem-solving, negotiation, influencing, decision-making, and time-management skills.
Ability to guide counterparts through transitions to new processes, workflows, or situations.
Self-motivation, continuous-learning orientation, and willingness to take on challenges and develop innovative solutions.
Advanced MS Excel functions, mathematical and analytical aptitude, and ability to work with data and identify trends.
Ability to manage multiple tasks, meet deadlines, and adapt priorities to serve clients.
Ability to work as a team member across multiple departments, communicate directly and professionally, and maintain professional conduct and appearance.
Ability to respect the confidentiality of patients, coworkers, and center staff.
Final candidate will undergo an MVR check.

Nice To Haves

Experience with AdvantX, HST, or SIS.
Residence in Missouri, Tennessee, Ohio, or Virginia is preferred.

Responsibilities

Provide direction and development support to client Business Office leadership to help meet strategic objectives and revenue cycle performance metrics.
Partner with client management and stakeholders to conduct detailed reviews of revenue cycle and operational metrics.
Facilitate scheduled meetings with stakeholders to report on performance, concerns, training, and improvement plans.
Deliver ongoing training and development support to client Business Office leadership and staff.
Engage with client, regional, and national USPI leadership to meet and exceed performance goals.
Represent USPI Business Office operations in market-based leadership forums, including physician and health system partner meetings.
Challenge existing practices and identify opportunities to improve processes.
Develop and implement action plans to address process and performance deficiencies.
Collaborate with on-site resources on service delivery and problem-solving to maximize solutions and client satisfaction.
Provide comprehensive, concise updates to USPI leadership about client support needs and risks that could affect service delivery.
Perform other duties assigned by the VP and Chief Revenue Cycle Officer, RCM Market Performance Senior Director, and RCM Market Performance Director.