Market Operations Manager II (Warehouse/Transportation)

PODS•Allentown, PA

About The Position

The Market Operations Manager II is responsible for the daily operations of two or more storage centers within a designated territory. The role directs storage centers and associates, works to meet customer expectations, manages daily routing and driver assignments, and maintains OSHA, DOT, and preventative maintenance programs for storage centers and driver equipment. The position recruits, trains, coaches, and manages associates; oversees customer experience and brand standards; manages corporate-owned assets, routing, equipment repairs, and storage center conditions; and ensures compliance with transportation, workplace safety, facility, zoning, and company requirements. It also manages daily operating efficiency, petty cash, refueling practices, and monthly parts inventory reconciliation. The role may perform driver functions when business needs require and involves frequent travel to storage centers throughout the local territory. The position typically reports to the Territory Manager and directly manages employees, including Storage Center, Equipment Maintenance, and Delivery Driver staff.

Requirements

High school diploma required.
College degree preferred, or a minimum of 3 years of prior management experience.
Must maintain a current, valid driver license from the state in which the position is assigned.
Must be able to obtain PODS forklift certification.
Mechanical ability to identify equipment problems.
Ability to sit at a desk, type, and use a mouse for up to 8 hours a day.
Ability to stand and walk for up to 8 hours a day, stoop, bend, and lift up to 40 pounds; occasionally stand, walk, kneel, crouch, or crawl.
Ability to meet the stated vision requirements, including close and peripheral vision and adjusting focus.
Ability to regularly reach with hands and arms, talk and hear, and communicate verbally by telephone.
Ability to travel within the local territory.

Nice To Haves

College degree.
Ability to apply for and successfully attain a CDL Class B license or higher.
Possession of a valid DOT medical card.

Responsibilities

Recruit, interview, hire, train, coach, and retain associates; provide daily support and ride-along training.
Support PODS core values and administer the performance management process.
Report employee issues to the Territory Manager and Regional HRBP, and coordinate with Human Resources on personnel matters, accident reports, disciplinary documentation, evaluations, and reporting.
Communicate goals, business results, improvement opportunities, and focus areas to team members; ensure daily pre-shift meetings are conducted at each Storage Center.
Manage customer experience to meet or exceed CSAT and DSAT goals, resolve identified issues, contact customers, refine processes, and implement remedial training.
Ensure associates meet brand standards and expectations for customer interactions.
Manage corporate-owned assets within the territory, including trucks, forklifts, floor sweepers, and containers.
Manage daily routing and ETA/JPH performance, communicate delays to Sales and the Serve Center, determine daily staffing needs, and assign shifts based on business needs and available HOS.
Coordinate assigned repairs, ensure required paperwork and payment packets are returned from the field, and coordinate access to customer containers stored in a storage center.
Ensure accurate and timely completion of driver checklists/DDC, forklift inspection logs, and driver log books.
Maintain safe, clean, organized, and functional storage centers and staging areas.
Ensure equipment repairs are performed safely and promptly to meet PODS Out of Service targets.
Perform driver functions when business needs dictate.
Ensure compliance with DOT requirements, including Hours of Service regulations and licensing, and with OSHA regulations and state and local facility ordinances.
Ensure adherence to local zoning codes and permit requirements for deliveries and container placement; manage relationships with local municipalities and obtain required delivery permits or authorizations.
Participate in quarterly self-audits and identify areas for improvement.
Ensure adherence to internal policies, including incident reporting, drug screening, and HR policies related to safety and compliance.
Manage day-to-day operations with a focus on improved efficiency; manage petty cash under company policy, ensure compliant and cost-effective refueling, and reconcile parts inventory monthly.
Travel frequently to storage centers throughout the territory and perform other assigned duties.