Market Operations Manager II (Warehouse/Transportation)

PODS•Allentown, PA

About The Position

Responsible for the daily operations of two or more storage centers within a designated territory. The role directs storage center operations and associates, works to meet customer expectations, and manages daily routing and driver assignments. It also maintains OSHA, DOT, and preventative maintenance programs for storage centers and driver equipment. The manager recruits, trains, coaches, and retains associates; manages performance and personnel matters; and communicates goals and business results to the team. The role oversees customer experience, corporate-owned assets, schedules, routing, equipment maintenance, storage center conditions, regulatory compliance, and day-to-day financial operations. It may require performing driver functions and frequent travel among storage centers throughout the local territory. The position typically reports to the Territory Manager and directly manages Storage Center, Equipment Maintenance, and Delivery Driver staff.

Requirements

High school diploma required.
A college degree is preferred, or a minimum of 3 years of prior management experience.
Ability to apply for and successfully attain a CDL Class B license or higher is preferred.
Maintain a current, valid driver license from the state in which the position is assigned.
Ability to obtain PODS forklift certification.
Mechanical ability to identify equipment problems.
Ability to sit at a desk, type, and use a mouse for up to 8 hours a day.
Ability to stand and walk for up to 8 hours a day; stoop, bend, and lift up to 40 pounds.
Ability to occasionally kneel, crouch, or crawl.
Close and peripheral vision and ability to adjust focus.
Ability to regularly reach with hands and arms, talk and hear, and communicate verbally using a telephone handset.

Nice To Haves

College degree.
Ability to apply for and attain a CDL Class B license or higher.
Valid DOT medical card.

Responsibilities

Recruit, interview, hire, train, coach, support, and retain associates.
Support a workplace culture aligned with PODS core values and administer the performance management process.
Report employee issues promptly and communicate with Human Resources about personnel matters, accident reports, disciplinary documentation, evaluations, and personnel reporting.
Communicate goals, business results, improvement opportunities, and focus areas to team members; conduct daily pre-shift meetings at each Storage Center.
Manage the customer experience to meet or exceed PODS CSAT and DSAT goals, resolve identified issues, contact customers, refine processes, and provide remedial training.
Ensure associates meet brand standards and expectations for customer interactions, including notifications, equipment demonstrations, site evaluations, and customer feedback solicitation.
Manage corporate-owned assets in the territory, including trucks, forklifts, floor sweepers, and containers.
Manage daily routing and ETA/JPH performance, communicate delays to Sales and Serve Center, and assign shifts according to business needs and available HOS.
Coordinate assigned repairs, handle relevant customer-site damage paperwork and payment packets, and coordinate access to customer containers at storage centers.
Ensure timely and accurate completion of driver checklists/DDCs, forklift inspection logs, and driver log books.
Maintain safe, clean, organized, and functional storage centers and staging areas; ensure equipment repairs are completed safely and promptly.
Perform driver functions when business needs require.
Ensure compliance with DOT requirements, including Hours of Service regulations and licensing; OSHA regulations; state and local facility ordinances; local zoning codes; and delivery and container-placement permit requirements.
Manage relationships with local municipalities and obtain permits or authorizations required for deliveries.
Participate in quarterly self-audits and identify improvement areas; ensure adherence to internal company policies related to incidents, drug screening, HR, safety, and compliance.
Manage daily operations with a focus on efficiency, administer petty cash according to policy, oversee compliant and cost-effective equipment refueling, and perform monthly parts inventory reconciliation.
Travel frequently to storage centers throughout the territory and perform other assigned duties.
Directly manage employees, including hiring or termination and/or pay decisions and performance management.