Market Manager

YK Solutions•Wichita, KS

3d•Onsite

About The Position

The Market Manager serves as the day-to-day leader of a staffing firm’s Wichita, Kansas office, which provides local client staffing services, sales, and recruiting. The manager hires, develops, and coaches the team to deliver client service, grow sales, and achieve office growth and gross-margin goals while maintaining compliance with company systems, financial objectives, and stakeholder commitments. The position directly supervises office staff, including Business Developers, Employment Specialists, Front Office Coordinators, and Recruiting Specialists, and reports to the Vice President. The role leads team culture, staffing and recruiting activity, sales strategy, client service, office operations, financial performance, and local business relationships. Work takes place in the local office and at client sites, with required local travel and occasional out-of-town travel for meetings or training. The position may involve exposure to inclement weather. Compensation is a base salary of $50,000–$55,000 plus production incentives, with expected first-year total compensation of $70,000–$75,000.

Requirements

A four-year Bachelor of Science degree or an equivalent combination of work experience and education.
Two to three years of demonstrated sales and leadership experience.
Prior staffing-industry leadership experience, specifically leading both sales and recruiting teams.
Proven ability to hire, coach, develop, and hold employees accountable to sales and recruiting metrics.
Comfort conducting client-facing sales meetings, negotiating pricing, and presenting staffing solutions.
Ability to work independently with minimal supervision and make sound business decisions autonomously.
Ability to thrive in a fast-paced, changing environment while executing recruiting, sales, and operational priorities.
A competitive, results-oriented leadership approach and desire to build a top-performing office.
Ability to use consultative selling techniques, including communication, questioning, and listening skills.
Proficient knowledge of core leadership models, including SSL, SLII, and RPA.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to perform effectively under pressure, meet goals and deadlines, and handle client or associate pressure.
Valid driver’s license and ability to drive, climb stairs, and carry marketing materials and supplies.

Nice To Haves

Customer Relationship Management (CRM) experience.
Certified Staffing Professional (CSP) designation; optional.

Responsibilities

Model company values and foster a culture of accountability and professionalism; recognize aligned behaviors and address issues that fall outside expectations.
Recruit, select, and onboard high-performing employees, and coach or manage out underperforming team members.
Use appropriate coaching models to improve performance and values alignment.
Conduct weekly one-on-ones, performance reviews, morning and afternoon huddles, and sales meetings.
Provide clear direction, resources, and support; maintain target turnover levels and manage PTO and scheduling to ensure office coverage.
Develop and execute quarterly sales strategies identifying target accounts, growth opportunities, and key-account priorities.
Review sales results, pipeline, and activity weekly, targeting an average of two new clients billed per week.
Coordinate inside and outside sales efforts and ensure consistent messaging, follow-through, and client engagement.
Schedule new-client care visits and ensure each new client receives a Client Care Packet.
Make at least 25 weekly decision-maker connections and complete at least five weekly client appointments, documenting all calls and next steps in the automated system.
Forecast staffing needs and develop targeted recruiting plans; monitor job postings, recruiting metrics, market trends, and competitor practices.
Set expectations and coach the team to meet daily and weekly recruiting activity requirements; enforce the Employee Selection Process.
Complete at least three interviews per week, or more as directed by business needs and the Vice President.
Assign orders to Employment Specialists and personally manage and service the most complex job orders.
Ensure every order is entered accurately in the automated system and that the team uses skills matching and other technologies to fill orders quickly and effectively.
Use system reports to review activity, fulfillment speed, and service-standard adherence; lead quality control and complete required client and associate touch points.
Resolve client and associate issues proactively, promote positive outcomes, and reduce negative outcomes and lost clients.
Monitor the ClearlyRated Client & Associate Experience process and scores, and develop strategies to meet or exceed the company’s Net Promoter Score target.
Ensure weekly associate payroll is processed accurately, either personally or through delegation.
Oversee new-account setup to ensure pricing, credit, and documentation meet office and company standards.
Manage the on-call program to provide continuous 24/7 coverage and service.
Manage financial performance, maintaining a profitability level of 50% or lower; monitor accounts receivable and support collections to maintain receivables at or above 90% current.
Manage workers’ compensation and unemployment costs by overseeing claims, investigating accidents, and identifying light-duty assignments.
Identify and mitigate operational and financial risks before they affect service or profitability.
Serve as primary contact for key territorial business relationships, including landlords and other external partners.
Participate in local business and networking organizations to generate one to two qualified leads monthly.
Build relationships with local nonprofits, colleges, and high schools through quarterly outreach and visits.
Represent the office professionally at local job fairs and approved community events.
Ensure compliance with federal, state, and local employment laws, including the Fair Labor Standards Act, Title VII, ADA, and FMLA.