Market Manager

Whistle Express Car Wash

7d•$66,300 - $118,400

About The Position

The Market Manager supports operations at express carwash locations within an assigned area, ensuring consistent execution, developing Site Managers, and supporting daily performance across each location. Working under the Market Director, this role focuses on operations, staffing, service quality, and basic equipment reliability to keep sites running smoothly and safely. The role oversees 4–8 sites and requires daily travel between assigned locations.

Requirements

3+ years of leadership experience in express carwash, retail, service, or field operations.
Strong communication, coaching, and problem-solving skills.
Ability to travel daily between assigned locations.
Comfort working around mechanical equipment and in outdoor environments.
Ability to stand and walk sites for extended periods.
Ability to lift 25–50 pounds as needed during site visits.
Ability to work outdoors year-round.
Flexibility to work some weekends or evenings based on business needs.

Nice To Haves

Experience managing or supporting multiple locations.

Responsibilities

Oversee day-to-day operations for 4–8 express carwash sites.
Conduct regular site visits to check wash quality, cleanliness, staffing, and compliance.
Help Site Managers execute company standards and follow standard operating procedures.
Assist with scheduling, labor planning, and task delegation during busy periods or staffing gaps.
Coach and support Site Managers to build strong, engaged teams.
Assist in hiring, onboarding, and training front-line team members and future leaders.
Support performance management by giving clear, direct feedback.
Help maintain a positive, safe, and productive work environment across all locations.
Ensure every location delivers fast, friendly, and consistent service.
Support Site Managers in resolving customer concerns when needed.
Help drive membership engagement and service quality across the area.
Ensure consistent adherence to safety rules, equipment handling guidelines, and chemical management.
Verify that all sites maintain required cleanliness, equipment checks, and daily and weekly routines.
Identify operational gaps and help Site Managers close them quickly.
Monitor daily equipment performance and partner with maintenance teams to schedule repairs.
Help coordinate preventative maintenance and follow up on work orders.
Ensure Site Managers complete required equipment checks and communicate issues promptly.
Review location-level KPIs with Site Managers and help build action plans for improvement.
Share performance updates with the Market Director, including risks and opportunities.
Support initiatives that improve efficiency, quality, and team performance across the area.
Make daily operational decisions across assigned locations and provide scheduling support and coaching and development.
Influence staffing levels, training priorities, and operational improvements.
Escalate major equipment issues, staffing shortages, safety concerns, or financial risks.