Market Manager

Skyelia•Wichita, KS

About The Position

The Market Manager serves as the day-to-day leader of the Wichita office, fostering a culture of accountability and success aligned with the organization’s core values: Love Helping People, Tribe, Grit, and Trailblazers. The role hires, develops, and coaches the team to provide strong client service, drive sales, and achieve office growth and gross margin goals while ensuring compliance with company systems, financial objectives, and stakeholder commitments. The manager leads sales and recruiting strategies, oversees order fulfillment and client and associate service, and maintains financial performance, risk controls, and legal compliance. The position directly supervises office staff, including Business Developers, Employment Specialists, Front Office Coordinators, and Recruiting Specialists. Work takes place in the local office and various client settings, with some travel and potential exposure to inclement weather.

Requirements

Four-year Bachelor of Science degree or a combination of work experience and education.
2–3 years of demonstrated sales and leadership experience.
Ability to use consultative selling techniques, including communication, questioning, and listening skills.
Proficient knowledge of core leadership models, including SSL, SLII, and RPA.
Proficiency in Microsoft Word, Excel, and Outlook.
Valid driver’s license and ability to drive, climb stairs, and carry marketing materials and supplies.
Ability to perform effectively in high-pressure situations, meet goals and deadlines, and handle client or associate pressure.

Nice To Haves

Certified Staffing Professional (CSP) designation; optional.
Experience with a CRM (Customer Relationship Management) system.

Responsibilities

Hire, onboard, develop, and coach a high-performing team, fostering a values-based culture of accountability and professionalism.
Conduct weekly one-on-ones, performance reviews, daily huddles, and sales meetings; manage staff performance, scheduling, and office coverage.
Develop and execute quarterly sales strategies, inspect sales pipelines and activity, and collaborate across inside and outside sales.
Schedule new-client care visits and ensure each new client receives a Client Care Packet.
Complete at least 25 decision-maker connections and 5 client appointments each week, documenting calls and next steps in the automated system.
Forecast staffing needs and lead recruiting plans, monitor job postings and recruiting metrics, implement recruiting methods, and enforce the Employee Selection Process.
Complete at least 3 interviews per week and ensure the team meets required recruiting activity levels.
Assign orders to Employment Specialists and personally take, manage, and service the most complex job orders.
Ensure orders are entered accurately and use skills matching, technology, and system reports to improve fulfillment speed and service quality.
Lead quality control and complete required client and associate touch points; resolve issues and work to reduce negative ends and lost clients.
Monitor Client and Associate Experience processes and scores and develop strategies to meet or exceed company Net Promoter Score targets.
Ensure accurate weekly associate payroll and oversee new account setup, pricing, credit, and documentation.
Manage the on-call program to maintain continuous 24/7 coverage.
Maintain financial performance, monitor accounts receivable and collections, manage workers’ compensation and unemployment costs, and identify and mitigate operational and financial risks.
Serve as the primary contact for key territorial business relationships, including landlords and external partners.
Participate in local business and networking organizations to generate qualified leads, build relationships with nonprofits and educational institutions, and represent the office at job fairs and community events.
Ensure compliance with federal, state, and local employment laws, including the Fair Labor Standards Act, Title VII, ADA, and FMLA.
Directly supervise office staff, including Business Developers, Employment Specialists, Front Office Coordinators, and Recruiting Specialists.