Market Manager

RAS Logistics LLC•Charleston, SC

6d•$90,000 - $95,000•Onsite

About The Position

The Market Manager leads and oversees final-mile delivery operations in Charleston, South Carolina, driving operational performance, customer satisfaction, and market growth. The role manages Supervisors and Delivery Drivers and is responsible for operational excellence, compliance, and profitability. It requires strong communication and problem-solving skills, operational expertise, and the ability to work independently and make data-informed decisions. The position is full-time and in person. Travel is required for 5–10 working days per year.

Requirements

At least 4 years of leadership experience in logistics, transportation, or last-mile delivery.
Strong analytical, organizational, and decision-making skills.
Excellent written and verbal interpersonal and communication abilities.
Proficiency with Microsoft Office Suite and logistics software.
Ability to read and interpret safety procedures, SOPs, and regulatory materials.
Valid driver's license and reliable transportation.
High school diploma or GED required.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Oversee daily operations to ensure timely and safe product delivery.
Troubleshoot service, safety, and customer escalations throughout the day.
Manage budget performance, accounts receivable, and driver settlements.
Meet or exceed performance metrics, including QOS, TDI, and on-time delivery.
Perform regular field audits to ensure compliance and delivery quality.
Implement strategies to improve efficiency and customer service.
Supervise, coach, and motivate Supervisors and Drivers, including employees and/or independent contractors.
Lead recruitment, onboarding, and retention efforts for delivery teams.
Maintain a field presence to engage and develop delivery personnel.
Ensure accurate route planning and delivery team assignments.
Build and maintain relationships with clients and customers.
Communicate proactively with stakeholders to resolve issues and ensure satisfaction.
Manage internal reporting, payroll approvals, and compliance documentation.
Use company systems and tools to monitor operations and performance metrics.
Assist with special projects or duties assigned by leadership.