Market Manager

Manpower•Williamsville, NY

1h•Onsite

About The Position

The Market Manager leads one or more local Manpower convenience branches, overseeing staffing operations and the profit and loss for the assigned market. The role focuses on client engagement, sales growth, and team performance. The Market Manager drives new business, develops customized staffing solutions, maintains relationships through regular client-site visits, and serves as the primary contact for client communications, issue resolution, and workforce planning. The position also manages branch operations and compliance, leads and coaches recruiters, monitors market KPIs, and supports recruiting and workforce scaling for client accounts. The role calls for modeling company standards, fostering an inclusive and innovative culture, addressing employee relations matters, and representing ManpowerGroup as a workforce solutions expert in the local community. The role is onsite in branch offices five days per week. It includes frequent local travel to client sites and networking events, regular driving, and schedule flexibility to address client needs, urgent staffing requests, and employee issues. Occasional off-shift client visits and responses to after-hours communications may be needed.

Requirements

At least 2 years of experience selling a solution or working in a service industry.
At least 2 years of demonstrated people and/or project management experience; people management experience is preferred but not required.
High school diploma or equivalent.
Valid driver's license and clean driving record.
Ability to travel locally to client sites and networking events regularly.
Reliable transportation for frequent travel between branch offices and client locations.
Ability to work onsite in branch offices five days per week.
Flexibility to work outside standard business hours and adjust schedules to meet business demands.

Nice To Haves

In-depth knowledge of or expertise in the staffing industry or full life-cycle recruitment.
Experience managing a P&L.
Bachelor's degree or equivalent.
People management experience.

Responsibilities

Drive market growth through strategic sales initiatives and applicable sales enablement technology.
Identify and pursue new business through networking, cold outreach, and market analysis.
Prepare and present customized staffing solutions, pricing models, and service proposals.
Maintain engagement at client locations and conduct visits to assess satisfaction, identify needs, and provide support.
Serve as the primary liaison for client communications, issue resolution, and workforce planning.
Manage daily branch operations to ensure compliance, efficiency, and service excellence.
Lead and develop recruiters to meet performance goals.
Monitor and report market KPIs and identify opportunities for improvement and growth.
Collaborate with recruiters to ensure timely, high-quality candidate placements.
Support high-volume recruiting and workforce scaling for client accounts as needed.
Model company standards and foster an inclusive, innovative culture.
Ensure compliance with employment laws and company policies, addressing employee relations issues as needed.
Represent the company in the community as a workforce solutions expert and leverage company solutions to enhance the local brand.
Manage team schedules, reporting, coordination, and compliance.
Be available outside standard business hours as needed for client needs, urgent staffing requests, employee issues, and client escalations.