Market Manager

City National Bank of Florida•Coral Gables, FL

About The Position

The Market Manager leads sales initiatives and banking center operations to achieve performance targets, grow client relationships, and deliver a high-quality client experience. The role supervises two or more employees, including Universal Bankers, and is cross-trained in client service functions such as cash transactions, account openings, and wire transfers. It ensures operational accuracy, regulatory compliance, security, and adherence to internal policies and procedures. The Market Manager may also oversee other Business Sales and Service Managers and train or mentor Market Managers at other banking centers. The position directs sales and service activity, develops staff, builds client and community relationships, and manages banking center resources and workflow. It oversees cash, ATM, vault, teller, wire, account, safe deposit box, and documentation processes; exercises transaction approval authority within established limits; monitors risk and compliance; and supports business continuity. The role may oversee multiple banking centers and requires adapting work hours and location to business demands, including Saturdays.

Requirements

5–7 years of retail banking operational experience at a supervisory level.
Strong business acumen, sales ability, and persuasiveness.
Proven ability to exceed goals and drive revenue growth.
Ability to coach, develop, and hold team members accountable.
Excellent communication, problem-solving, and decision-making skills.
Strong organization and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
In-depth understanding of bank operations, compliance, and client service best practices.
Ability to exercise sound judgment and discretion within authority limits.

Nice To Haves

Associate’s degree in Business or a related field preferred.

Responsibilities

Direct the banking center team in executing sales strategies to grow deposits and loans, retain clients, and identify revenue opportunities.
Meet or exceed individual and team sales goals, including deposits, loans, and other applicable metrics.
Collaborate with Small Business Bankers and internal partners to generate referrals across business lines.
Lead outbound service calls, use consultative approaches, address objections, facilitate referrals, and support client satisfaction and retention.
Monitor timely resolution of financial ticklers in accordance with Bank policies.
Analyze the Banking Center’s Statement of Condition to evaluate deposit and loan performance.
Coach and develop staff in client referrals, sales effectiveness, and Bank standards; hold team members accountable and conduct performance evaluations and quarterly development check-ins.
Oversee lead-scrubbing efforts and ensure lead data quality and accuracy.
Meet quarterly with Tier 1 clients to strengthen relationships and solicit new business.
Build relationships with Centers of Influence, such as CPAs and attorneys, and maintain a targeted prospect list; lead networking, outside sales, and cold-calling efforts.
Represent the Bank at community events and leadership forums.
Oversee account opening, maintenance, and closing to ensure compliant processes and excellent client service.
Document client activities and referrals in Elevate and ensure follow-through across departments.
Allocate and adjust staff resources to match workflow and client demand.
Approve operational transactions, including checks, wires, and credits, within established limits.
Manage cash operations with the UB Senior, including currency and coin supply, orders, and shipments.
Supervise ATM balancing, vault operations, TCR reconciliations, and accurate deposit processing.
Audit night depository logs and ATM envelopes for documentation and compliance.
Oversee teller line activity and ensure timely remote capture of daily work.
Maintain oversight of key and combination controls in partnership with the Regulatory Operations Consultant (ROC).
Ensure secure and compliant storage of client files and banking center documentation.
Provide operational backup to Universal Bankers and UB Seniors as needed.
Manage safe deposit box operations, including access control, documentation, rent collection, and escheatment.
Coordinate and monitor Small Business Banker blocked time for business development and model effective lead-calling behavior.
Maintain proficiency in client service functions and provide cross-functional support.
Lead implementation of client service standards and operational controls.
Authorize and review overdrafts using discretion and judgment based on account behavior and relationship value; oversee recovery or charge-off escalation decisions.
Perform routine client service tasks, including account updates and product orders, efficiently and compliantly; maintain organized client records.
Demonstrate knowledge of bank products, particularly Treasury Management solutions, and identify cross-sell opportunities.
Execute and approve complex domestic and international wire transfers within policy and authorization limits; perform wire quality assurance checks for authorization and documentation.
Develop client relationships by identifying needs and aligning them with appropriate solutions.
Submit required documentation for new business accounts in a timely and compliant manner.
Ensure system access aligns with employee roles and appropriate controls are in place.
Implement and monitor fraud prevention, risk mitigation, and loss prevention strategies.
Enforce compliance requirements for account opening, regulatory testing (including Reg CC, CIP, and NRA), and documentation.
Lead Business Continuity Plan testing and participate in loss investigations as needed.
Participate in dual-control duties for opening and closing the banking center.
Investigate losses and discrepancies and implement corrective actions.
Approve and oversee employee time submissions in the Bank’s system of records.
Provide in-the-moment coaching, reinforce cross-selling behavior, and model the Bank’s cultural expectations.
Oversee multiple banking centers if assigned, ensuring consistent operations, sales, and service delivery.
Adapt work hours and location to business demands, including Saturdays.